Have you made a mistake during checkout, or checked out the wrong guest? You can use the Undo Checkout feature to return the checked-out reservation back to the in-house status.
Prerequisites
-
You cannot undo a checkout if the status is not checked-out.
-
Be sure to reverse any payments that were made in error.
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Undo checkout can only be done on the same day as the checkout.
To undo a reservation checkout
- From the Home Page, do one of the following to open the Departed Seek page:
Press CTRL+U on your keyboard.
Click the Front desk menu in your top bar and select Departed.
-
Complete the search fields on this page as needed.
Seek details Room number
Enter number assigned to the room.
Folio number Enter the unique number of the reservation.
Master number
Enter the unique number of the master reservation.
Arrival date Enter the check-in date for the reservation.
This field is auto-populated with the current system date, but it can be edited.
Depart date
This field is auto populated with the current date.
Room type
Select the room type, if applicable.
Guest
Enter the name of the guest, if applicable.
Company
Enter the name of the company, if applicable.
Travel agent
Enter the name of the travel agency, if applicable.
Booker
Enter the name of the booker, if applicable.
Frequent stay number
Enter the number that, when used, is linked to the guest profile, if applicable.
Group number
Enter the unique number of the group, if applicable.
Cancellation number
Enter the unique number of the cancellation you are searching, if applicable.
Ext reference
Enter the unique third party booking number, if applicable.
Reference
Enter the reference from the reservation, if applicable.
Deadline
Enter the field where you can add a deadline to see the reservations related to that deadline, if applicable.
- Click Confirm (
). The Browse Reservation page displays. - Do one of the following to display the departed reservation:
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
- Click the Undo check out (
) icon, to undo the checkout. A PMS message displays asking to undo the checkout. - Do one of the following:
Click Ok to save your changes. The checked out status on the reservation returns to the in-house status.
Click Cancel to discard your changes.
What's next?
How to check out a reservation