You are working at the front desk and your manager asks how many arrivals have cancelled for today. You need to access the Cancelled page to check this.
Alternatively, you can open the Cancellation Report using this path: File > Reports > Reservation > Cancellation.
To view the cancelled reservations
- From the home page, do one of the following to open the Seek page:
Press CTRL+E on your keyboard.
Click Reservations in your top bar and select Cancelled.
-
Complete the search fields on this page as needed. All fields are optional.
Seek details Folio number Enter the unique number for the reservation.
Arrival date Enter the check-in date for the reservation.
This field is auto-populated with the current system date, but it can be edited.
Departure date
Select the check-out date for the reservation.
Room number
Enter the room number assigned to the reservation.
Room type
Select the room type associated to the reservation.
Guest
Enter the name of the guest.
Company
Enter the name of the company associated to the reservation, if applicable.
Travel agent
Enter the name of the travel agency associated to the reservation, if applicable.
Booker
Enter the name of the booker.
Frequent stay number
Enter the number that, when used, is linked to the guest profile.
Group number
Enter the unique number of the group associated to the reservation, if applicable.
Cancellation number
Enter the unique cancellation number, if applicable.
Ext reference
Enter the unique third-party booking number, if applicable.
Reference
Enter the reference for the reservation.
Company contact
Enter the name of the company contact person, if applicable.
Travel agent contact
Enter the name of the travel agency contact person, if applicable.
Deadline
Enter the deadline.
-
Do one of the following:
-
Click Confirm (
) to complete your search. -
Click Cancel (
) to discard your search.
-
- When confirmed, a browse cancellation reservation page displays.
Create an agent profile in a reservation
What's next?
How to create a new reservation