View rate query

The rate query offers an overview of available room and rate types and their price for a selected period. The rate query screen is the most convenient method of obtaining the required information to convert a customer request into a reservation.

To view the rate query

  1. From the home page, do one of the following to open the rate query page:

    • Press CTRL+S on your keyboard.

    • Click Reservations in the top bar and select Rate Query.

    • Click the Rate Query icon () from the front desk navigation menu.

  2. Complete the search fields on this page as needed. All fields are optional.

    Rate query details
    Arrival date

    Select the guest's check-in date.

    This field defaults to today's date.

    Nights

    Enter the intended number of nights.

    Departure

    This field is automatically filled based on the number of nights requested.

    Meal plan

    Select the meal plan for the reservation.

    Meal plans are used to create different types of meals that can be quickly added to the room rate.
    They can be set up in Settings > Options > Front desk.

    Room type group

    Select the room type group to include in the search.

    If the room type group field is left empty, all room types are displayed.
    By default, the room type group filter is empty.

    Rooms

    Enter the number of rooms requested.

    Adult/Child/Baby

    Enter the number of guests per room.

    Guest

    Enter the guest name to the reservation.

    To search for the guest profile, enter the guest last name and press the tab key on your keyboard.
    The Browse guests/bookers page displays. You can check if the guest profile already exists or create a new guest profile.

    Company

    Enter the company name for the reservation.

    To search for the company profile, enter the first few letters of the company name and press the tab key on your keyboard.
    The Browse company page displays. You can check if the company profile already exists or create a new profile.

    Travel agent

    Enter the travel agency name for the reservation.

    To search for the agent profile, enter the first few letters of the agency name and press the tab key on your keyboard.
    The Browse agency page displays. You can check if the agent profile already exists or create a new profile.

    Group block

    If the reservation is part of a group block, attach the group block to the reservation via the drop-down list.

    The group block module can be set up in: Settings > Options > Modules > Groups > Group block.

    First day rate

    If selected, the field displays the rate for the first night in the results window.

    Full stay rate

    If selected, the field displays the total of the entire stay in the results window.

    Average rate

    If selected, the field displays the average rate for the stay in the results window.
  3. Click the Query for rates icon () to view the available room type, rate type, and price for the selected period.
  4. To view the daily rate breakdown. Select the room rate combination desired, then click on the price. Click the Breakdown icon ().

  5. To create a reservation from the rate query page. Select the room rate combination desired, then click on the price, and click the New reservation icon () in that field. Any data that as entered on the rate query screen will transfer to the reservation screen.

Learn more...

Create a new waiting list reservation

New reservation

What's next?

How to create a reservation from the rate query