HotSOS roles

This respondent must scan either the barcode or the QR code for equipment, rooms, or parts in HotSOS Mobile to create, start, stop, and complete orders.

With this role the user can create, edit, and delete the Business Rules governing how orders are processed. Business rules have numerous options to ensure work is dispatched to the right person or team, nothing gets missed and guest expectations are exceeded.

The Business Intelligence Manager role also lets the user define PMS rules. When HotSOS desktop interfaces with the hotel's property management system (PMS), orders can be generated based on reservation events, such as check-in, check-out, change in room status, or recur during stay.

This role gives access to service order and housekeeping dashboards in HotSOS Mobile. In HotSOS Select and HotSOS desktop, only the service order will be accessible.

An inspector performs property-defined inspections (Inspection Orders) and runs Inspection reports.

This role allows the user to post costs associated with the order and complete the posting process preventing any further costs from being applied to an order.

This role allows the user to post amenities to a guestroom in HotSOS Mobile.

Users assigned the QA Manager role can perform a Follow Up - a call to guests to ensure they are satisfied with the service they received. They can also set a manual follow up, add recovery and add, delete, edit cost codes.

Report Subscription Manager permits the user to create, modify, schedule, and maintain customized reporting for a property.

Assign the Requester role to users who are responsible for creating and managing orders in HotSOS:

• Create orders

• Assign

• Defer

• Set recurring

• Resolve guest incidents upon create

• Add costs: recovery, parts, and labor

• Add, edit, delete cost codes in orders

• Add remarks

• Add and delete attachments

• Download order PDF

• Send messages

This role allows users to create orders and apply limited actions to orders:

• Create orders

• Assign

• Defer

• Set recurring

• Resolve guest incidents upon create

• Add and delete their own attachments

• Add remarks

• Download order PDF

• Send Messages

Respondents, engineers, housemen, bell staff, and so forth., receive orders on a device and can apply the following actions to HotSOS orders:

• Start

• Stop

• Complete

• Defer

• Add remarks

• Add and delete attachments

• Add costs: recovery, parts, and labor

• Add, edit, delete cost codes in orders

• Send message

• Download order PDF

This role gives users limited response to orders:

• Stop

• Complete

• Add or deleter their own attachments

• Add remarks

• Download order PDF

• Send message

This role gives users additional actions to apply to orders enabling them to manage their workload, teams, or both.

• Start

• Stop

• Complete

• Skip round sub-issues

• Defer

• Void

• Add remarks

• Add and delete all attachments to issues and sub-issues

• Add costs: recovery, parts, and labor

• Add, edit, delete cost codes in orders

• Send message

• Download order PDF

• Notify. Send an audible alert to respondent

• Change location on deferred orders.

Unit Cost Manager allows the user to create, modify, and delete costs in Configuration (under Costs), including parts, recovery, and amenities.

This role permits access to the Guest Relations console.

This User Defined Field Manager role allows users from both Unit and Cluster levels to edit User Defined Fields (UDFs) values from the Location card in a service order.

This role allows the user to manage all property personnel and departments.

The Unit Device Manager creates, edits, and deletes HotSOS devices and registers HotSOS Mobile on iOS and Android smartphones for HotSOS Mobile.

This role allows the user to create, modify and delete issues, standards, and predefined memos. Users with this role can configure meters in Configuration.

With this role the user can create, edit, and delete rooms, room types, areas, equipment, and equipment types.

This role gives the user the ability to generate reports whether Data, Operational, Inspection, FAQ or Custom reports.

Users with Unit Personnel Manager can create, edit, copy, or delete other users in their own department. Limited roles available to assign:

• Requester

• Respondent

• QA Manager

• SO Manager

• Housekeeping Room Attendant

• Housekeeping Room Assignment Manager

• Housekeeping Room Coordinator

• Housekeeping Front Desk.

Users with this role can create, edit and delete schedules and round schedules

This role gives the user view-only access to schedules and round schedules..

Unit Team Manager role allows the user to create, edit, and delete teams and determine how the work will be dispatched. In HotSOS Mobile, the Unit Team Manager can view the team workspace and manage the team backlog.

Unit Trade Manager creates and manages trades and trade groups.

This role grants access to Configuration. Administrators can add and delete system values including personnel, issues, rooms, equipment, schedules, and workflows. They can also run reports and register devices.

Administrator includes the following roles:

Dashboard Manager

Inspector

Posting Attendant

Posting Manager

QA Manager

Requester

Respondent

Housekeeping Front Desk

Housekeeping Room Assignment Manager

Housekeeping Room Attendant

Housekeeping Room Coordinator

SO manager

Unit Customer Manager

Unit Performance Analyst

Assign the Manager role to people who will interface with the guests like front desk agents and PBX operators. They complete tasks such as guest follow up, inspections, managing and monitoring orders, and running reports.

Manager includes the following roles:

Dashboard Manager

Inspector

Posting Attendant

Posting Manager

QA Manager

Requester

Respondent

Housekeeping Front Desk

Housekeeping Room Assignment Manager

Housekeeping Room Attendant

Housekeeping Room Coordinator

SO manager

Unit Customer Manager

Unit Performance Analyst

Assign this role to staff whose job it is to create or complete service orders—engineers, housemen, bellmen, room attendants, and so forth.

User includes the following roles:

• Inspector

• Posting Attendant

• Restricted Requester

• Restricted Respondent

• Housekeeping Front Desk

• Housekeeping Room Attendant

Barcode user includes the following roles:

• Barcode Restricted Respondent

• Inspector

• Posting Attendant

• Restricted Requester

• Restricted Respondent

• Housekeeping Front Desk

• Housekeeping Room Attendant

• With this role assigned, the room attendant's name is displayed in HotSOS Housekeeping AM or PM Console and in the Housekeeping Supervisor Mobile application.

• The room attendant can log into the Housekeeping application for their boards.

• Assign guestrooms to room attendants and manage workload

This role also manages:

• System settings.

• Room Credits and Room Categories.

• Sections and Supervisor Sections.

• Assignment Rules

This role permits select users limited access to Housekeeping Consoles, so they may apply room rushes and view the Room Assignments.

Assign guestrooms to room attendant and manage workload.

Update the Welcome Screen in System Settings > Mobile Settings. This message displays on the RA's mobile application when they log in.

Manage Sections and Supervisor Sections.

• Corporate System Administrator

• Report Subscription Manager

• ASP System Administrator

• ASP Configuration Manager

• Corporate System Administrator

• Corporate Performance Analyst

• Unit Personnel Manager

• Unit Department Manager

• Unit Team Manager

• Admin (Simplified Roles)

• Onboarding Admin