Add cost to service orders

Labor cost is automatically tracked when an hourly rate is added to a trade in Configuration, however, it can also be added to an order manually.

1. Click to open the order.

2. Click the Costs tab.

3. Click Labor tab.

4. Click .

5. Click the to move the respondent to the Selected column. More than one person may be selected as needed.

6. Fill in the fields to accurately reflect the labor expended.

   • Start Time

   • Start Date

   • Hours

   • Minutes

   • Hourly Rate

   • Cost Code

7. Click .

Define parts (Costs > Parts), so they can then be added to an order to more accurately reflect the total cost of completing an order.

1. Click to open the order.

2. Click Costs tab.

3. Click Parts tab.

4. Click .

5. Scroll to find part from list.

6. Optionally, click Search.

   • Click .

   • Enter full or partial part ID.

7. Click to move the part used to the Selected column.

8. Make adjustments to the fields to accurately reflect the parts used.

   • Price

   • Quantity

   • Cost Code

When a guest complains, whether it's about poor service, room conditions, or simply a misunderstanding, recovering the guest's loyalty can easily resolve the concern.

1. Click to open the order.

2. Click the Cost tab.

3. Click the Recovery tab.

4. Click .

5. Scroll to find recovery from list.

6. Optionally, click Search.

7. Click . Use one of the following:

   • Select Name. Enter full or partial name.

   • Select ID. Enter full or partial recovery ID.

8. Click the to move the recovery to the Selected column.

9. Make adjustments to the fields to accurately reflect the parts used.

   • Price

   • Quantity

   • Cost Code

10. Enter a remark (required).

11. Click .

After creating an order, the allocation option becomes available so you can more accurately reflect responsibility or ownership of the costs incurred for an order. Fill out only those fields that apply. Setting allocations is optional. Follow property protocol.

1. Click to open Allocations after the cost has been saved.

2. Enter Vendor Name.

Vendor must be added to Personnel to be available for selection.

1. Enter Vendor percentage.

2. Enter Management percentage.

3. Enter Owner percentage.

4. Enter Customer percentage.

Select entry or combination of entries to adjust percentage.

5. Click .