Engineers

As an engineer you play a key role in keeping your property running smoothly—and we appreciate it! You'll be using HotSOS to manage service orders and communicate with team members.

Use the following information to learn how to start using HotSOS today.

1. Log in

Your manager will provide you with a PIN number to log in. That’s all you need.

2. Work with service orders

A service order is a work assignment that tells you what you need to do and where you need to do it. You'll mostly see service orders related to preventive maintenance tasks, repair work, and guest requests.

Working with service orders (4:16)

Start and complete a preventive maintenance (PM) service order (0:54)

Start and complete a service order (1:18)

Pull and release a service order (2:43)

3. Messages

Learn how to use messages to communicate with other team members.

Messages (1:57)

Next steps

While you’re working in HotSOS, Help is always available. Tap at the bottom of any page. Learn more by watching additional How To Videos.

The Google Translate widget displays at the top of each help page.

• Select the preferred language from the drop-down list to display the help content in that language.

• To return to the default language, English, click Show Original.

We want to hear from you! Feel free to email us with any questions or comments hospitality.eLearning@amadeus.com.

Thank you for using HotSOS!