Housekeeping

What a difference those finishing touches make! Thank you, Housekeeping, for leaving our guests with a lasting impression that will make them want to return again and again. You'll be using HotSOS to create service orders and communicate with team members.

Use the following information to learn how to start using HotSOS today.

1. Log in

Your manager will provide you with a PIN number to log in. That’s all you need.

2. Create service orders

When you see an issue, instead of taking a note or calling your supervisor, use HotSOS to create a service order. By creating a service order you can be confident that the issue will be assigned to the correct resource and resolved as soon as possible.

Create a service order

3. Messages

Learn how to use messages to communicate with other team members who are currently logged into HotSOS and on duty.

Messages

Next steps

While you’re working in HotSOS, Help is always available. Tap at the bottom of any page. Learn more by watching additional How To Videos.

The Google Translate widget displays at the top of each help page.

• Select the preferred language from the drop-down list to display the help content in that language.

• To return to the default language, English, click Show Original.

We want to hear from you! Feel free to email us with any questions or comments hospitality.eLearning@amadeus.com.

Thank you for using HotSOS!