Amadeus Service Optimization – HotSOS Mobile release notes

These release notes describe new features and fixed issues in the 2025 releases of HotSOS Mobile.

June 16, 2025

New Feature

Mobile notifications for room attendants

HotSOS now delivers push notifications directly to housekeeping room attendants on duty, keeping them informed when they have a room that is rushed, guest wants service or a room that has been reassigned (assigned or unassigned) in real time. These updates improve efficiency and streamline communication throughout the day, ensuring room attendants can prioritize tasks and respond to guests' needs faster than ever.

New Feature

June 04, 2025

Implement a break-tracking function for the Attendant module in HotSOS Mobile

When room attendants are Off Duty or On Break, they cannot update the statuses of their room assignments in HotSOS Mobile. A notification prompts them to switch to On Duty or Off Break before updating any status. Room attendants' breaks are also tracked in the Attendant Productivity dashboard.

March 27, 2025

New Feature

Housekeeping Cluster

Organizations with shared housekeeping resources can assign guestrooms and manage room cleaning tasks with a single login in HotSOS Desktop. Housekeeping management and room attendants can also view and toggle between hotels within their cluster in HotSOS mobile. There is no combined view of the units of the same cluster.

Users with the role of Unit Corporate Manager might need to configure housekeeping cluster teams.

Send direct messages to users within the same cluster

Cluster users can communicate with other users within their cluster team from their home unit. Messages from cluster users are delivered to both HotSOS desktop and mobile users. Also, cluster users logged into desktop can receive these messages. Cluster users can continue to send messages to individuals who belong to their home unit. When you select the cluster user to send a message to, the unit displays as part of the user's details.

January 21, 2025

New Feature

New role allows users to update UDFs in Service Orders Module.

The UDF Manager role allows users from both Unit and Cluster levels to update user-defined fields (UDFs) information from the location card in Service Orders module.

New HotSOS Mobile filter options for Service Orders

Two new sort fields, Assigned Orders Only and Unassigned Orders Only, allow HotSOS Mobile users to view Service Orders by assignment status.