Engineers

As an engineer you play a key role in keeping your property running smoothly—and we appreciate it! You'll be using HotSOS to manage service orders and communicate with team members.

Use the following information to learn how to start using HotSOS today.

1. Log in
   Your manager will provide you with a PIN number to log in. That’s all you need.
   
   
2. Work with service orders
   A service order is a work assignment that tells you what you need to do and where you need to do it. You'll mostly see service orders related to preventive maintenance tasks, repair work, and guest requests.
   
   
   • Working with service orders (4:16)
   • Start and complete a preventive maintenance (PM) service order (0:54)
   • Start and complete a service order (1:18)
   • Pull and release a service order (2:43)
   
   
3. Messages
   Learn how to use messages to communicate with other team members.
   
   
   • Messages (1:57)

Build your confidence!

1. You've got a priority 2 service order—an air handler issue in room 401. No problem, you open the service order and tap Start. When you get to the room, you realize you'll need to order a part to truly fix the issue. In HotSOS what should you do to indicate that you cannot complete the service order at this time?
   
   
   • Open the service order and tap Stop. Then add a remark to let others know the parts on order.
   • Open the service order and tap Complete. When the new part arrives, create a new service order.
   • Open the service order, tap Pause, and then select the Part on Order check box.
   • Just leave the service order as started. You can complete it in a couple of days when the part arrives.

   To indicate that you cannot complete the service order at this time, simply tap Stop and then enter a remark. The remark is an easy way to let other team members know why you couldn't complete the work.

2. The part just came in for the air handler unit you worked on a few days ago. You open the stopped service order and tap Start. After making the repair, tap Complete. This removes the service order from your list.
   
   
   • True
   • False

   Just like a new service order, when you're ready to start the work, tap Start. When you finish the repair, tap Stop—it's that easy.

3. You're in the basement and need a hand with moving some equipment. Instead of using your walkie talkie you can send a Message to the entire department to ask if anyone is close by and can help.
   
   
   • True
   • False

   Open HotSOS and send a message. The Messages feature makes it easy for you to communicate with other team members and supervisors in real-time.

Next steps

While you’re working in HotSOS, Help is always available. Tap the Help icon at the bottom of any screen. Learn more by watching additional How To Videos.

We want to hear from you! Feel free to email us with any questions or comments hospitality.eLearning@amadeus.com.

Thank you for using HotSOS!