Lost, turned down, or cancelled bookings
When you change the status of a booking to lost, turned down, or cancelled, you need to enter the reason why the business did not materialize.
To change the status of a booking to lost, turned down, or cancelled
- From the Booking page, click Change Status.
- In the Change Booking Status window, select the appropriate option in the New Status field.
- Complete the applicable information:
- Select Mark all existing Booking Activities Completed. The status of all open tasks on the booking changes to completed. Appointments are not included in this change.
- Select the Lost Reason.
- Select the Lost to Competitor.
- If known, enter the Lost To City and any Lost Comments.
If linked to MeetingBroker, the lost reason is sent back to Cvent, SpeedRFP, SignUp4, CVBs, and Central Sales. With version R40 and higher, lost comments are also sent back to Cvent and Central Sales.
- Click Change Status.
When a booking is lost, cancelled, or turned down, the status of all associated room blocks and events reflect the booking status. This process happens even when Override Booking Status is selected. See Changing the status of a booking event.
After the status of a booking becomes lost, cancelled, or turned down, it cannot be changed to prospect, tentative, or definite. See a corporate administrator if necessary.