Contact Support

Support is available seven days a week, 24 hours a day, 365 days a year. The following are our staffed business hours by region:

Outside of staffed hours, a message will give instructions on reaching an on-call Support representative.

Reporting cases

Providing the following information when you contact Support will assist us in resolving your inquiries as quickly as possible:

Your Support representative may need to connect to your computer to assist in resolving your issue. If you receive this request, please go to https://amadeus.webex.com/, and your representative will provide you with an ID to join the session.

Support Portal

Managing cases via the Amadeus Customer Central Community is a great alternative to calling in non-emergency issues. In the community you can open and review cases, search our knowledge base, and participate in discussion groups. To log in to the community, go to https://amadeus-hospitality.com/amadeus-sales-catering-support/. You must have a community account, which you can request by clicking on the Request an Account link. Responses to cases created in the community occur within 24 business hours.

Email Support

You can contact Amadeus Support for non-emergency issues by sending an email to one of the addresses below (depending on your global location). Please ensure that the questions in the “Reporting Cases” section of this topic are answered in the body of your email. Our goal is to initially respond to email requests within 24 hours.

Americas Support

Hospitality.Support@amadeus.com

EMEAI Support

Hospitality.SupportUK@amadeus.com

APAC Support

Hospitality.SupportSG@amadeus.com

Phone Support

Before speaking with a Support representative, please review the list of questions in the "Reporting Cases" section above. Your answers will help us resolve your inquiries as quickly as possible.

Americas

603.427.6400

Languages supported: English

Europe, Middle East, Africa, and India (EMEAI)

+44-(0)208.481.6622

000.800-650.1424 (India)

Languages supported: English, French, German, Italian, Spanish, Arabic, Polish, Russian

Asia Pacific (APAC)

65.6735.5988

Languages supported: English, Mandarin, Cantonese

Toll free numbers for APAC support

Australia: 800.075.083

China: 800.988.1558

Hong Kong: 800.964.488

India: 000.800.650.1424

Malaysia: 800.806.270

Thailand: 001800.656.809

Escalation

If you need to escalate an existing support case, please contact Amadeus Support using one of the phone numbers above and request to speak with a Support Supervisor or Support Manager. You can also contact our Customer Relations department at 603.427.5888, or email us at Hospitality.CustomerRelations@amadeus.com.