Contact Support

Customer Support Availability

Amadeus Hospitality Support is available 24 hours a day, 7 days a week, 365 days a year.

Amadeus Customer Central Community (Support Portal)

Use the Customer Central Community to search for knowledge articles for commonly asked questions. You can also create, update, and report on cases as well as join discussion groups and share your own ideas. Case response time is within 1-2 business days.

To get started, create an account or log in at Amadeus Hospitality Support.

Email Support

You can also contact Amadeus Hospitality Support for non-emergency issues by email at Hospitality.Support@amadeus.com.

Phone Support

Region	Global number
Americas	+1 332 230 2595
Asia Pacific (APAC)	+65 3163 5471
Europe, Middle East, Africa (EMEA)	+34 932 20 16 64

Escalation

If you need to escalate an existing support case, call Amadeus Support and request to speak with a Support Supervisor or Support Manager.