Amadeus Sales & Event Management Merge Add-in system requirements
System requirements for creating or updating merge templates
| Category | Server Requirements | Supported / Certified | Extended Support End Date from Microsoft |
| Operating System* | Windows 10 Pro | Certified | October 14, 2025 |
| Windows 10 Enterprise | Supported | ||
|
Windows 10 in S mode Windows 10 Internet of Things (IoT) |
Not Supported | ||
| Windows 8.1 | Supported | January 10,2023 | |
| Windows 8.1 Pro | Supported | ||
| Windows 8.1 Enterprise | Supported | ||
| Windows 7 SP1 | Not Supported | As of January 2020, Microsoft no longer supports Windows 7 SP1. Existing customers can continue to use this version, however if any issues are encountered, the Windows version needs to be upgraded. | |
| MS Office* | Microsoft Word 2019 (64-bit) | Certified | October 14, 2025 |
| Microsoft Word 2019 (32-bit) | Supported | ||
| Microsoft Word 2016 (64-bit) | Supported | October 14, 2025 | |
| Microsoft Word 2016 (32-bit) | Certified | ||
| Microsoft Word 2013 (64-bit) | Supported | April 11, 2023 | |
| Microsoft Word 2013 (32-bit) | Certified | ||
| Microsoft Word 2010 (64-bit) | Supported | As of October 13, 2020, Microsoft no longer supports Word 2010 (64-bit). Existing customers can continue to use this version, however if any issues are encountered, the Microsoft Office version needs to be upgraded. | |
| Microsoft Office 365 | Not Supported | ||
| Web Security Support | TLS 1.2 and onwards | Certified | |
| Internet Connectivity | Internet connectivity is required for connecting to the Salesforce org when creating merge templates. | NA | NA |
| .Net Framework | Microsoft .NET Framework 4.6.1 or 4.6.2 Client Profile | NA | NA |
| Other Components | Microsoft Visual Studio 2010 Tools for Office Runtime (64-bit only) | NA | NA |
* Components must be updated to the latest service packs and hotfixes installed on each workstation.
Users can view merged documents in any application that supports Word Document (.DOC, .DOCX) and PDF files (.PDF).