Topics: Blocking guestrooms | Multiple room blocks | Remove room blocks or room types | Keyboard shortcuts | Entering pickup
Guestrooms
The content of this page is specific to the Delphi product type only. If you are using the Delphi Core product type and want to learn more about the Delphi product type, contact your sales representative.
After you've created your booking, you can go ahead and block the guestrooms. Click the Manage Guestrooms button at the top of the Booking page, and follow the steps below. As of R49, Delphi has an optional new guestroom experience that your corporate administrator may have enabled. Please follow the instructions that best suit your environment.
To get started, click + Room Block. If you sell multiple properties, when you are prompted, check the property, then enter or confirm the room block details, select Room Types and click Save.
In the Room Block Details window, the selected room types are automatically displayed. You can enter your rooms there, or to add additional room types, click + Room Types. Select the rooms you want to block and then click Add Room Types —they'll be added to the grid.
Next, enter the number of guestrooms and rates for each night directly into the grid. You can specify the following values for each occupancy:
- Agreed: The contracted number of rooms.
- Forecasted: The number of guestrooms you expect the client to consume.
- Blocked: The number of guestrooms you are taking out of inventory.
- Rate: Enter the Exclusive or Inclusive rate.
When you're done, click Save & Close to close the window and return to the booking.
Keyboard Shortcuts
To help you block and modify guestrooms more quickly, the following keyboard shortcuts are available for the Agreed, Forecasted, and Blocked rows:
- Ctrl + B = Copies the rooms and rates from a selected column to the rest of the pattern.
- Ctrl + Shift + B = Copies the selected row (for example, Blocked) to the rest of the pattern.
- Ctrl + S = Saves changes.
Multiple room blocks
Occasionally, you might have a booking that requires different rates for the same room type. For example, you might have offered a discounted rate for the staff rooms in your conference booking and now you need 45 King Rooms at the rate of 199.00 along with three King Rooms for staff at 129.00.
You can offer the same room type with a different rate by creating a new room block. Click the + Room Block button in the Room Block Details window, enter a different room block name, and then just repeat the same steps you followed to create the original room block.
Remove room blocks or room types
If you no longer need the staff room block, it's easy to remove. Use More to open additional options and then click Delete Room Block. You will be prompted to confirm the deletion.
If you only need to remove a single room type, click the delete icon by the room type name. You will be prompted to confirm the deletion.
Entering pickup
Once your group has departed, you enter pickup on your room block and mark pickup complete. When all room blocks on a booking are marked pickup complete, your reports will reflect the actual guestroom revenue rather than blocked revenue making reporting much more accurate.
For each room type and day, enter the number of picked up rooms and the pickup rate, then click Save. To mark the pickup complete, click Modify Room Block, select the Pickup Complete checkbox and Update.
To get started, click New Room Block. If you sell into multiple properties, when you are prompted, check the property, then enter or confirm the room block name and click Save.
In the Guestroom Details window, the ROH—Run of House room type is automatically displayed. You can enter your rooms there, or to block a specific room type, click Add Room Types. Select the rooms you want to block and then click Add—they'll be added to the grid below Run of House.
Next, enter the number of guestrooms and rates for each night directly into the grid. You can specify the following values:
- Agreed: The contracted number of rooms.
- Forecasted: The number of guestrooms you expect the client to consume.
- Blocked: The number of guestrooms you are taking out of inventory.
- Rate: Enter the Exclusive or Inclusive rate.
When you're done, click Save at the top of the window to save your changes and then click Close to close the window and return to the booking.
To enter guestrooms for single, double, triple, or quad occupancy, just type a slash (/) between the occupancies for both guestrooms and rates. In the example above, we blocked five single and 15 double-occupancy Executive King rooms.
Keyboard Shortcuts
Save time entering your customer's guestroom requirements using the room block shortcut keys. The following keyboard shortcuts are available for the Agreed, Forecasted, and Blocked rows:
- Ctrl + B = Copies the rooms and rates from a selected column to the rest of the pattern.
- Ctrl + Shift + B = Copies the selected row (for example, Blocked) to the rest of the pattern.
- Ctrl + S = Saves changes.
Multiple room blocks
Occasionally, you might have a booking that requires different rates for the same room type. For example, you might have offered a discounted rate for the staff rooms in your conference booking and now you need 45 King Rooms at the rate of 199.00 along with three King Rooms for staff at 129.00.
You can offer the same room type with a different rate by creating a new room block. Click the New Room Block button in the Guestrooms window, enter a different room block name, and then just repeat the same steps you followed to create the original room block.
Remove room blocks or room types
If you no longer need the staff room block, it's easy to remove. Use Modify Room Block to open the block and then click Remove Room Block. You will be prompted to confirm the deletion.
If you only need to remove a single room type, right click over the room type and select Remove Room Type—you're not prompted to confirm the deletion.
Entering pickup
Once your group has departed you enter pickup on your room block and mark pickup complete. When all room blocks on a booking are marked pickup complete, your reports will reflect actual guestroom revenue rather than blocked revenue making reporting much more accurate.
For each room type and day, enter the number of picked up rooms and the pickup rate, then click Save.
To mark the pickup complete click Modify Room Block, select the Pickup Complete checkbox and Save.
Summary
Your first step in adding guestrooms is to open the booking, and open the Guestrooms window. From there, you can select the guestroom types and enter the number of guestrooms and rate per night. As you work in the Guestrooms window, you will notice that information such as peak rooms, average rate, total revenue, and roomnights—updates automatically. This is handy when you are on the phone with a client or for simply double-checking your work. If the average rate is very low, perhaps you forgot to specify a rate.
Next Topic > Events