Contact Customer Support

Customer Support is available 24 hours a day, seven days a week, 365 days a year at Amadeus-Hospitality.com/support.

Live support chat is available Monday through Friday, 7 AM - 6 PM Central time.

Reporting Cases

Gather the following information before you contact Support to assist us in resolving your inquiries as quickly as possible:

• What is the exact error message, problem, or question?
• Which Amadeus application are you using and where in the application did the problem occur?
• What were you doing when the issue occurred (provide as much detail as possible)?
• Is this a problem on all PCs or just one?
• Does the problem follow you to other computers or is it isolated to one computer?
• Can you duplicate the error or problem?
• If you close the application and restart your computer, does the error or problem go away?

Support Portal

Managing cases via the Amadeus Support Portal is a great alternative to calling in non-emergency issues. In the portal, you can open and review cases, search our knowledge base, join and participate in discussion groups, and share your ideas. To log in to the Support Portal, go to https://www.amadeus-hospitality.com/support/. You must have a portal account, which you can create when you log in. Responses to portal requests occur within 24 hours.

Email Support

You can contact Amadeus Support for non-emergency issues by emailing Hospitality.Support@amadeus.com.

When you submit your email, provide the following:

• Your name and property name

• Amadeus product in need of support

• Details of your inquiry including screenshots or images

Ensure the questions in the “Reporting Cases” section are answered in your email. Our goal is to respond to email requests within 48 hours.

Phone Support

Before speaking with a Support representative, please review the list of questions in the Reporting Cases section above.

Americas: +1 332-230-2595

Europe, Middle East, Africa, and India (EMEAI): + 34 932 20 16 64

Asia Pacific (APAC): +65 3163 5471

Customer Support is available in English, Spanish, Portuguese, German, French, Bahasa, Chinese (Mandarin), Thai, and Italian. Specific language options vary by region.

For additional phone numbers and other frequently asked questions, visit Amadeus-hospitality.com/support and click the link to the FAQ page.

Other Amadeus Products

To learn more about Amadeus and other products we offer, visit our website at www.amadeus-hospitality.com.