Contact Support

Customer Support

Customer Support is available 24 hours a day, 7 days a week, 365 days a year.

Amadeus Customer Central Community (Support Portal)

Use the Customer Central Community to search for knowledge articles for commonly asked questions. Additionally, you can easily create, update, and report on cases as well as participate in discussion groups and share your own ideas. Case response time is typically within 1-2 business days.

To get started, create an account or login at Amadeus Hospitality Support.

Email Support

You can also contact Amadeus Hospitality Support for non-emergency issues by sending an email to Hospitality.Support@amadeus.com.

Phone Support

Our Support team is staffed at a level that ensures your calls will be answered promptly and efficiently.

Global Numbers by Region
Americas	+1 332 230 2595
Asia Pacific (APAC)	+65 3163 5471
Europe, Middle East, Africa (EMEA)	+34 932 20 16 64

Escalation

If you need to escalate an existing support case, please contact Amadeus Support using one of the phone numbers above and request to speak with a Support Supervisor or Support Manager.