Contact Support
Customer Support
Amadeus Hospitality Support is available 24 hours a day, 7 days a week, 365 days a year.
Amadeus Customer Central Community (Support Portal)
Use the Customer Central Community to search for knowledge articles for commonly asked questions. You can also create, update, and report on cases as well as join discussion groups and share your own ideas. Case response time is within 1-2 business days.
You need to have an account to access this area.
To create an account
- Go to https://www.amadeus-hospitality.com/amadeus-sales-catering-support/.
- Click Request Account in the Support Services Portal section of the page.
- Enter the required information.
- Click Submit.
Your login information is emailed to you within two business days. You can then log in to the Support Portal as a registered user.
Email Support
You can also contact Amadeus Hospitality Support for non-emergency issues by email at Hospitality.Support@amadeus.com.
Phone Support
| Global numbers by region | |
|---|---|
| Americas | +1 332 230 2595 |
| Asia Pacific (APAC) | +65 3163 5471 |
| Europe, Middle East, Africa (EMEA) | +34 932 20 16 64 |
Escalation
If you need to escalate an existing support case, call Amadeus Support and request to speak with a support supervisor or support manager.