Amadeus Sales & Event Management - Advanced Module
Training Webinars


NEW! Webinar registration for Amadeus Sales & Event Management Advanced is now found in our learning management system, Amadeus Learning Universe! Click here for more information on Amadeus Learning Universe. Access the Amadeus Sales & Event Management Advanced Product Training page to find learning paths, lessons, and the live webinar calendar based on your region. If you do not already have access, click Login Request and complete the form.

Your property must have an active product subscription before requesting a login.

Note: Training information on this page will be discontinued on August 12, 2022. You can now find this information in Amadeus Learning Universe or in our Hospitality Product Training Catalog found on our Education & Training home page.

 


 

The webinar sessions are available to all users of Amadeus Sales and Event Management - Advanced Module (ASEMA).

  • Are you new to ASEMA and just learning the product? Scroll and click View all 36 sessions to see what we offer. Or scroll further to view and click the learning paths with the recommended sessions based on your role. Click here to view all learning paths in a PDF.
  • Are you an existing user looking to refresh your skills? Register just for the sessions that interest you.

Registration

  • Each session runs for approximately 45 minutes.
  • To register, click View session calendar within the session table. The calendars are grouped by sessions during business hours for the region; however you are welcome to attend any session in any region that fits your schedule.
  • If you want to get a head start on learning the information, click the Training & Help icon to review the topic before class begins.
  • Unable to find a session time convenient for you? On-demand recordings of the webinars are also available. To register and access:
    • For English, select a past date on the Live Sessions calendar.
    • For Spanish, click the Spanish link.

All Sessions

View all 36 sessions

  Live Sessions On-Demand Sessions
  Session Name Training & Help Americas Europe, Middle East & Africa Asia Pacific Spanish
Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Inquiries Spanish
Event and Guestroom Setup Spanish
Package Setup Spanish
Day 2 MeetingBroker Administration       Spanish
Availability Spanish
Managing MeetingBroker RFPs Spanish
Document Templates Spanish
Day 3 Creating Bookings       Spanish
Creating Guestroom Blocks Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Sales Tools and Goals Setup Spanish
Advanced Document Templates Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Events Spanish
Managing Package Pricing and Discounts Spanish
Day 6 Taxes and Service Charge Setup       Spanish
Volume Contracts Spanish
Managing Bookings Spanish
Introducing Menus and Items Spanish
Day 7 Choice Group and Detailed Menus       Spanish
Simple Menus and Text Items Spanish
Creating BEOs Spanish
Managing BEOs Spanish
Day 8 Managing Package BEOs       Spanish
View Only Spanish
BEO Administration Spanish
Advanced BEO Management Spanish
Day 9 Communicating BEO Changes       Spanish
Banquets Spanish
Amadeus Reports and Custom Reports Spanish
Advanced Reporting Spanish

 

Selling

Are you responsible for selling Guestrooms and/or Event Space at your property?

I sell Guestrooms (12 sessions)

  Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific Spanish
Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Inquiries Spanish
Day 2 Availability       Spanish
Managing MeetingBroker RFPs Spanish
Day 3 Creating Bookings       Spanish
Creating Guestroom Blocks Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Pricing and Discounts Spanish

I sell Event Space (13 sessions)

 

Live Sessions

On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific Spanish
Day 1 Getting Started View session calendar View session calendar View session calendar

Spanish

Inquiries Spanish
Day 2 Availability       Spanish
Managing MeetingBroker RFPs Spanish
Day 3 Creating Bookings       Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Events Spanish
Managing Package Pricing and Discounts Spanish

I sell Guestrooms & Event Space (14 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar

Spanish

Inquiries Spanish
Day 2 Availability       Spanish
Managing MeetingBroker RFPs Spanish
Day 3 Creating Bookings       Spanish
Creating Guestroom Blocks Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Events

Spanish

Managing Package Pricing and Discounts Spanish

I negotiate Transient Contracts (4 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Day 3 Accounts       Spanish
Day 4 Contacts       Spanish
Day 6 Volume Contracts       Spanish

 

Managing Groups and Events

Are you responsible for managing the details of a contracted group at your property? Do you sell and manage Social Events?

I manage Group Room Blocks & Detail Events (19 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Inquiries Spanish
Day 2 Availability       Spanish
Managing MeetingBroker RFPs Spanish
Day 3 Creating Bookings       Spanish
Creating Guestroom Blocks Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Events Spanish
Managing Package Pricing and Discounts Spanish
Day 7 Creating BEOs       Spanish
Managing BEOs Spanish
Day 8 Managing Package BEOs       Spanish
Advanced BEO Management Spanish
Day 9 Communicating BEO Changes       Spanish

I manage Event details only (16 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Inquiries Spanish
Day 2 Availability       Spanish
Managing MeetingBroker RFPs Spanish
Day 3 Creating Bookings       Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Day 5 Understanding Backlog       Spanish
Managing Package Events Spanish
Managing Package Pricing and Discounts Spanish
Day 7 Creating BEOs       Spanish
Managing BEOs Spanish
Day 8 Managing Package BEOs       Spanish
Advanced BEO Management Spanish
Day 9 Communicating BEO Changes       Spanish

I sell, manage and detail Social Catering Events (18 sessions)

  Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific Spanish
Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Inquiries Spanish
Day 2 Availability       Spanish
Managing MeetingBroker RFPs Spanish
Day 3 Creating Bookings       Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Events Spanish
Managing Package Pricing and Discounts Spanish
Day 7 Creating BEOs       Spanish
Managing BEOs Spanish
Day 8 Managing Package BEOs       Spanish
Advanced BEO Management Spanish
Day 9 Communicating BEO Changes       Spanish

 

Operations

Do you work directly with guests, once the have arrived or departed your property?

I manage Guestroom Blocks in PMS (5 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Day 2 Availability       Spanish
Day 3 Accounts       Spanish
Day 4 Contacts       Spanish
Day 6 Managing Bookings       Spanish

I am in Banquets (2 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Day 9 Banquets       Spanish

I oversee Banquet Operations (4 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Day 6 Taxes and Service Charge Setup       Spanish
Day 8 View Only       Spanish
Day 9 Banquets       Spanish

I am a member of the Executive Team (2 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Day 8 View Only       Spanish

 

Administrators

Are you responsible for managing software settings for your team, your property, or your hospitality management company?

Admin Path with Sales Focus (22 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Inquiries Spanish
Event and Guestroom Setup Spanish
Package Setup Spanish
Day 2 MeetingBroker Administration       Spanish
Availability Spanish
Managing MeetingBroker RFPs Spanish
Document Templates Spanish
Day 3 Creating Bookings       Spanish
Creating Guestroom Blocks Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Sales Tools and Goals Setup Spanish
Advanced Document Templates Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Events Spanish
Managing Package Pricing and Discounts Spanish
Day 9 Amadeus Reports and Custom Reports       Spanish
Advanced Reporting Spanish

Admin Path with Catering Focus (29 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Inquiries Spanish
Event and Guestroom Setup Spanish
Day 2 Availability       Spanish
Managing MeetingBroker RFPs Spanish
Document Templates Spanish
Day 3 Creating Bookings       Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Document Templates Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Events Spanish
Managing Package Pricing and Discounts Spanish
Day 6 Taxes and Service Charge Setup       Spanish
Introducing Menus and Items Spanish
Day 7 Choice Group and Detailed Menus       Spanish
Simple Menus and Text Items Spanish
Creating BEOs Spanish
Managing BEOs Spanish
Day 8 Managing Package BEOs       Spanish
BEO Administration Spanish
Advanced BEO Management Spanish
Day 9 Communicating BEO Changes       Spanish
Banquets Spanish
Amadeus Reports and Custom Reports Spanish
Advanced Reporting Spanish

Revenue and Finance (8 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Package Setup Spanish
Day 3 Accounts       Spanish
Day 4 Contacts       Spanish
Advanced Sales Tools and Goals Setup Spanish
Day 6 Managing Bookings       Spanish
Day 9 Amadeus Reports and Custom Reports       Spanish
Advanced Reporting Spanish

I need to know it all - Admin & User (35 sessions)

 

Live Sessions On-Demand Sessions
  Session names Training & Help Americas Europe, Middle East & Africa Asia Pacific

Spanish

Day 1 Getting Started View session calendar View session calendar View session calendar Spanish
Inquiries Spanish
Event and Guestroom Setup Spanish
Package Setup Spanish
Day 2 MeetingBroker Administration       Spanish
Availability Spanish
Managing MeetingBroker RFPs Spanish
Document Templates Spanish
Day 3 Creating Bookings       Spanish
Creating Guestroom Blocks Spanish
Creating Events Spanish
Accounts Spanish
Day 4 Contacts       Spanish
Advanced Sales Tools and Goals Setup Spanish
Advanced Document Templates Spanish
Advanced Module Booking Management Spanish
Day 5 Generating Sales Documents       Spanish
Understanding Backlog Spanish
Managing Package Events Spanish
Managing Package Pricing and Discounts Spanish
Day 6 Taxes and Service Charge Setup       Spanish
Volume Contracts Spanish
Managing Bookings Spanish
Introducing Menus and Items Spanish
Day 7 Choice Group and Detailed Menus       Spanish
Simple Menus and Text Items Spanish
Creating BEOs Spanish
Managing BEOs Spanish
Day 8 Managing Package BEOs       Spanish
BEO Administration Spanish
Advanced BEO Management Spanish
Day 9 Communicating BEO Changes       Spanish
Banquets Spanish
Amadeus Reports and Custom Reports Spanish
Advanced Reporting Spanish