Check in front desk menu

You have checked the availability, and, if the room is ready, you can start the check-in process when the guest arrives.

To check in a guest

  1. From the home page, do one of the following to open the Seek page.

    • Press CTRL+I on your keyboard.

    • Click the front desk menu in your top bar and select Check in.

    • Click the Check in button () from the front desk navigation menu.

  2. Complete the search fields on this page as needed. All fields are optional.

    Seek details
    Folio number

    Enter the unique number for the reservation.
    Arrival date

    Enter the check-in date for the reservation.

    This field is auto-populated with the current system date, but it can be edited.

    Departure date

    Select the check-out date for the reservation.

    Room number

    Enter the room number assigned to the reservation.

    Room type

    Select the room type associated to the reservation.

    Guest

    Enter the name of the guest.

    Company

    Enter the name of the company associated to the reservation, if applicable.

    Travel agent

    Enter the name of the travel agency associated to the reservation, if applicable.

    Booker

    Enter the name of the booker.

    Frequent stay number

    Enter the number that, when used, is linked to the guest profile.

    Group number

    Enter the unique number of the group associated to the reservation, if applicable.

    Cancellation number

    Enter the unique cancellation number, if applicable.

    Ext reference

    Enter the unique third-party booking number, if applicable.

    Reference

    Enter the reference for the reservation.

    Company contact

    Enter the name of the company contact person, if applicable.

    Travel agent contact

    Enter the name of the travel agency contact person, if applicable.

    Deadline

    Enter the deadline.
  3. Click Confirm (). The browse reservation page displays.
  4. Do one of the following to open the reservation page:

    • Select the appropriate reservation and click Confirm () to complete.

    • Double-click the appropriate reservation to confirm.

  5. Click the Check in icon () to check in the reservation. A PMS message displays asking to check in this reservation.
  6. Do one of the following: 

    • Click Ok to proceed with the check-in.

    • Click Cancel to discard your changes.

  7. If no room is assigned to the reservation, a PMS message displays asking to assign a room. Do one of the following:

    • Click Yes to allow the PMS to assign a room.

    • Click No not proceed further.

  9. After the room is assigned the reservation status is updated to in-house.
Learn more...

Undo check in

Walk in

What's next?

How to check out a guest