Have you made a mistake during check-in, or checked in the wrong guest? You can use the undo check in feature to return the in-house reservation to the reserved status.
Prerequisites
-
You cannot undo a check-in if the status is not in-house.
-
You cannot undo the check-in if a payment is posted on the folio. Be sure the folio payment is zero before you undo the check-in.
-
Undo check-in can only be done on the day of arrival.
To undo a check-in
- From the home page, do one of the following to open the Seek page:
Press CTRL+H on your keyboard.
Click the front desk menu in your top bar and select Guest in house.
Click the Guest in house button (
) from the in house navigation menu on the left side.
-
Complete the search fields on this page as needed. All fields are optional.
Seek details Room number This is the number assigned to the room.
Folio number
Enter the unique number for the reservation.
Arrival date Enter the check-in date for the reservation.
This field is auto-populated with the current system date, but it can be edited.
Depart date
Select the check-out date for the reservation.
Room type
Select the room type associated to the reservation.
Guest
Enter the name of the guest.
Company
Enter the name of the company associated to the reservation, if applicable.
Travel agent
Enter the name of the travel agency associated to the reservation, if applicable.
Booker
Enter the name of the booker.
Frequent stay number
Enter the number that, when used, is linked to the guest profile.
Group number
Enter the unique number of the group associated to the reservation, if applicable.
Cancellation number
Enter the unique cancellation number, if applicable.
Ext reference
Enter the unique third-party booking number, if applicable.
Reference
Enter the reference for the reservation.
Deadline
Enter the deadline.
- Click Confirm (
). The browse reservation page displays. - Do one of the following to display the in-house reservation:
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
- Click the Undo check in (
) icon, to undo the check in. A PMS message displays asking to undo the check-in. - Do one of the following:
Click Ok to save your changes. The in-house status on the reservation returns to the reservation status.
Click Cancel to discard your changes.
What's next?
How to check out a guest