You have checked the availability, and if the rooms are ready, you can start the checkin process when the group arrives. The group reservation page offers two different ways for checkin. If all members of the group arrive at the same time, the group can be checked in all at once, or if the group members are not arriving together the individual reservations attached to the group can be checked in one-by-one. It is possible that a guest arrives late due to circumstances or that the guest members of a group have different arrival dates and times or could not be checked in with the group due to rooms not yet being ready. Using the Check In Individual icon within the group allows you to be ready for any scenario.
The group reservation and the individual reservations within the group can have a different statuses and are somewhat independent of each other. For example, the group master folio can be checked in before any of the individual member folios are checked in or vice versa.
To check in individuals in a group
- From the Home Page, do one of the following to open the Seek page:
Press SHIFT+CTRL+I on your keyboard.
Click the Front desk menu in your top bar and select Group check-in.
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Complete the search fields on this page as needed.
Seek details Folio number Enter the unique number for the group reservation.
Group Name
Enter the group name of the reservation, if applicable.
Booker
Enter the booker's name of the group, if applicable.
Company
Enter the name of the company associated to the group, if applicable.
Company contact
Enter the name of the company contact person, if applicable.
Event type
Enter the event type of the group, if applicable.
Travel agent
Enter the name of the travel agency associated to the group, if applicable.
Travel agent contact
Enter the name of the agency contact person, if applicable.
Arrival date Enter the arrival date of the group, if applicable.
Depart date
Enter the departure date of the group, if applicable.
Option date
Enter the option date of the group, if applicable.
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Click Confirm (
). The Browse Group Reservations Page displays. - Do one of the following to display the group reservation.
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
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Select the individual reservation that needs to be checked in and then click the Check in individual (
) icon. A PMS message displays asking to check in only this individual reservation or all individual reservations within the group. - Do one of the following:
Click This to proceed with the check-in of only this individual.
Click All to check in all individuals within the group.
The individuals are checked in providing the rooms are available and the payment type allows check-in credit.
Create a new group reservation
Add individuals to a group reservation