You have checked the availability and, if the rooms are ready, you can start the check-in process when the group arrives. The group reservation page offers two different ways for check-in. If all members of the group arrive at the same time, the group can be checked all at once. If the group members are not arriving together, the individual reservations attached to the group can be checked in one by one. It is possible that a guest arrives late due to circumstances or that the guest members of a group have different arrival dates and times or could not be checked in with the group due to rooms not yet being ready. Using the check-in individual icon within the group allows you to be ready for any scenario.
The group reservation and the individual reservations within the group can have a different status and are somewhat independent of each other. For example, the group master folio can be checked in before any of the individual member folios are checked in or vice verse.
To check in a individual in a group with group blocks
- From the home page, do one of the following to open the seek page:
Press SHIFT+CTRL+I on your keyboard.
Click the Front desk menu in your top bar and select Group check-in.
-
Complete the search fields on this page as needed.
Seek details Folio number Enter the unique number for the group reservation.
Group Name
Enter the group name of the reservation, if applicable.
Booker
Enter the booker's name of the group reservation if applicable.
Company
Enter the name of the company associated to the group, if applicable.
Company contact
Enter the name of the contact person, if applicable
Event type
Enter the event type of the group, if applicable.
Travel agent
Enter the name of the travel agency associated to the group, if applicable.
Travel agent contact
Enter the name of the contact person, if applicable.
Arrival date Enter the check-in date for the reservation.
Depart date
Select the check-out date for the reservation.
Option date
Enter the option date of the group, if applicable.
-
Click Confirm (
). The Browse group reservations page displays. - Do one of the following to display the group reservation.
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
-
Select the rooms tab, which is next to the group blocks tab. Then select the individual reservation that needs checked in.
- Click the Check in individual (
) icon. A PMS message displays asking to check in only this individual reservation or all individual reservations within the group. - Do one of the following:
Click This to proceed with the check-in of only this individual.
Click All to check in all individuals within the group.
The individuals are checked in providing the rooms are available and the payment type allows check-in credit.
Create a new group reservation using the group blocks module
Add group block in group reservation
What's next?
How to undo check in for a individual in a group reservation with group blocks