Occasionally, mistakes are made and it might occur that a certain group reservation should not have been checked in yet. There are two ways to undo the check-in for a group: This refers to the group master folio and effects the individual group member status or you can undo check-in for the individual reservations attached to the group.
To undo group reservation check-in with group blocks
- From the Home Page, do one of the following to open the Seek Page:
Press SHIFT+CTRL+H on your keyboard.
Click the Front desk menu in your top bar and select Group in house.
To view the full list of all in-house groups, leave all fields in the Seek page empty.
-
Click Confirm (
). The Browse In-house Group Reservations Page displays. - Do one of the following to display the in-house group reservation.
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
-
Select the rooms tab, which is next to the group blocks tab.
- Click the Undo check in (
) icon, to undo the check in. A PMS message displays asking to undo the check-in for the group. - Do one of the following:
Click Ok to save your changes. The in-house status on the group and individual reservations in the group returns to the reservation status.
Click Cancel to discard your changes.
Add individuals to a group reservation
Undo checkout for an individual in a group with group blocks.
What's next?
How to check in individual reservation in group using group blocks