Merge guest profile

You are working at the front desk and notice multiple duplicates in the guest relation profiles. The merge guest feature allows you to merge two profiles into one.

To merge a guest

  1. From the home page, do one of the following to open the seek page:

    • Press CTRL+G on your keyboard.

    • Click Relation in the top bar and select Guest.

  2. Modify the fields as appropriate.

    Guest seek details

    Last name

    Optionally, enter the last name of the guest.

    First name

    Optionally, enter the first name of the guest.

    Agent

    Optionally, enter the agent linked to the guest.

    A/R number

    Optionally, enter the accounts receivable number of the guest.

    A/P number

    Optionally, enter the accounts payable number of the guest.

    Fstay number

    Optionally, enter the frequent stay number of the guest.

    Zip code

    Optionally, enter the zip code of the guest.

    Address

    Optionally, enter the address of the guest.

    City

    Optionally, enter the city of the guest.

    Country

    Optionally, enter the country of the guest.

    Phone

    Optionally, enter the phone number of the guest.

    Email

    Optionally, enter the email of the guest.

    Guest number

    Optionally, enter the guest profile number.

  3. Click Confirm. The browse guest/booker page displays.

  4. Do one of the following to display the guest profile:

    • Select the appropriate guest and click Confirm ().

    • Double-click the appropriate guest.

  5. Click the Merge guest () icon in the guest profile. The guest seek page displays.

    Enter the details and seek the correct guest profile you want to keep.

  6. Click Confirm. The browse guest/booker page displays.

  7. Do one of the following to select the other guest profile:

    • Select the appropriate guest and click Confirm ().

    • Double-click the appropriate guest.

  8. A PMS message displays asking if you want to merge the guest.

  9. Do one of the following: 

    • Click Yes to merge the guest.

    • Click No to discard your changes.

  10. Once confirmed, the guest profiles are merged together.

    Merging profiles is irreversible.

Learn more...

Add frequent stay number in guest profile

Create a new guest relation profile

What's next?

How to view the guest profiles