You are working at the front desk and receive a call from a guest needing to cancel one reservation in a group. You need to cancel only that individual reservation attached to the group and not the whole group.
To cancel an individual reservation in a group
- From the home page, do one of the following to open the Seek page:
Press SHIFT+CTRL+R on your keyboard.
Click Reservations in your top bar and select Group Reservations.
To view the full list of all group reservations, leave all fields empty and click the confirm icon (
).
To check group reservations between a certain arrival and departure date, or with a specific name, complete the date range in the arrival and departure fields or enter the name in the corresponding field. -
Click Confirm (
). A list of your searched group reservations displays. - Do one of the following to display the appropriate group reservation:
Select the reservation and click Confirm (
). Double-click the reservation.
- Select the individual reservation in the group and click the Cancel folio icon (
). A PMS message displays asking to cancel the reservation. - Click Yes to cancel the selected reservation. A PMS message displays asking for a cancellation reason.
-
Enter the cancellation reason and do one of the following:
-
Click Save (
) to save your cancellation reason. -
Click Cancel (
) to discard your changes.
-
-
When confirmed, a PMS message displays with the cancellation number. Click Ok to close the message. The status of the individual reservation changes from reservation to cancelled.
Create a new group reservation
Add individuals to a group reservation
What's next?
How to cancel a group