Cancel a group reservation

You are working at the front desk and receive a call about a group coordinator that needs to cancel their group reservation at your property.

To cancel a group reservation

From the home page, do one of the following to open the Seek page:
- Press SHIFT+CTRL+R on your keyboard.
- Click Reservations in your top bar and select Group Reservations.
To view the full list of all group reservations, leave all fields empty and click the confirm icon ().
To check group reservations between a certain arrival and departure date, or with a specific name, complete the date range in the arrival and departure fields or enter the name in the corresponding field.
Click Confirm (). A list of your searched group reservations displays.
Do one of the following to display the appropriate group reservation:
- Select the reservation and click Confirm ().
- Double-click the reservation.
Select the Cancel folio icon () in the group reservation. A PMS message displays asking to give a reason for the cancellation.
Enter the cancellation reason and do one of the following:
- Click Save () to save your cancellation reason.
- Click Cancel () to discard your changes.
When confirmed, all individual reservations attached to the group and the group reservation are cancelled.

You cannot cancel a group if the folio does not have a zero balance.