You are working at the front desk and your manager asks how many group arrivals cancelled for today. Use the group cancellation list to find this information.
Alternatively, you can open the Cancellation Report using this path: File > Reports > Reservation > Group Cancellations.
To view the cancelled group reservations
- From the home page, do one of the following to open the Seek page:
Press SHIFT+CTRL+E on your keyboard.
Click Reservations in your top bar and select Group Cancelled.
-
Complete the search fields on this page as needed. All fields are optional.
Seek details Folio number Enter the unique number of the group reservation.
Group Name
Enter the group name for the reservation.
Company
Enter the name of the company.
Company contact
Enter the name of the company contact person.
Event type
Enter the event type for the reservation.
Travel agent
Enter the name of the travel agency.
Travel agent contact
Enter the name of the agency contact person.
Arrival date Enter the arrival date of the group.
Depart date
Enter the departure date of the group.
Option date
Enter the option date of the group.
Cancellation number
Enter the unique number of the cancellation.
Cancellation date
Enter the date of the cancellation.
-
Do one of the following:
-
Click Confirm (
) to complete your search. -
Click Cancel (
) to discard your search.
-
- When confirmed, a browse cancellation group page displays.
Cancel an individual reservation in a group
What's next?
How to undo a group cancellation