Occasionally, an extra might be added inadvertently to the wrong group reservation. You can delete the incorrect extra from the group reservation and update the individual reservations attached to the group.
To delete an extra from a group reservation
- From the home page, do one of the following to open the seek page:
Press SHIFT+CTRL+R on your keyboard.
Click the Reservations menu in your top bar and select Group Reservations.
-
Complete the search fields on this page as needed.
Seek details Folio number Optionally, enter the unique number of the group reservation.
Group Name
Optionally, enter the group name of the reservation.
Booker
Optionally, enter the booker's name of the group reservation.
Company
Optionally, enter the name of the company.
Company contact
Optionally, enter the name of the company contact person.
Event type
Optionally, enter the event type of the reservation.
Travel agent
Optionally, enter the name of the agency.
Travel agent contact
Optionally, enter the name of the agency contact person.
Arrival date Optionally, enter the arrival date of the group.
Depart date
Optionally, enter the departure date of the group.
Option date
Optionally, enter the option date of the group.
Block status
Optionally, select the group status from the drop-down list.
-
Click Confirm (
). The Browse group reservations page displays. - Do one of the following to display the group reservation:
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
-
To display the extras page, select the More tab in the group reservation and click the ellipsis
in the Extras field. -
Select the extra that needs to be deleted and click the Remove (
) icon.The extra is only deleted from the group reservation. To remove the extra also from all individual reservations attached to the group, use the update feature. First save the reservation before you can use the update icon.
-
Click the Update (
) icon in the group to display the update individual reservations page. -
Click the Group tab, select the Extra check box, and then select Confirm (
).A process bar displays to update all individual reservations attached to the group. Once progress bar is completed, all individual reservations attached to the group are updated and the extra is removed.
Edit an extra in a reservation