You have created a group reservation for a wedding party. Some guests have provided their details for the stay and some guests are not sure if they can make it. You decide to make a waiting list reservation in the group for the guests that are unsure.
From the availability screen, you can see how many wait-list reservations you have per day. You can view the reservations by double-clicking the number.
Only group reservations without the group block module activated can have waiting list reservations.
To create a new waiting list reservation in a group
- From the home page, do one of the following to open the Seek page:
Press SHIFT+CTRL+R on your keyboard.
Click Reservations in your top bar and select Group Reservations.
To view the full list of all group reservations, leave all fields empty and click the confirm icon (
).
To check all reservations between a certain arrival and departure date, complete the date range in the arrival and departure fields. -
Click Confirm (
). The Browse group reservation screen displays. - Do one of the following to display the appropriate group reservation:
Select the reservation and click Confirm (
). Double-click the reservation.
- Click the Create waiting list reservation icon (
). The New waiting list reservation page displays. -
Complete the fields on this page as appropriate. An asterisk (*) indicates a mandatory field.
Wait list reservation details * Arrival Enter the arrival date of the reservation.
Time
Enter the time of arrival and departure of the guest, if known.
If the system is linked to a key card interface, these times are also sent to the key card system.
Nights
Enter the number of nights the guest is staying.
* Departure Enter the departure date of the reservation.
The departure date automatically changes to the correct date when the amount of nights is entered.
No guest card
If the No guest card check box is selected, no guest profile is created.
* Guest
Enter the guest name for the reservation.
To search for the guest profile, enter the guest last name and press the tab key on your keyboard.
The Browse guests/bookers page displays. You can check if the guest profile already exists or create a new guest profile.Booker
Enter the booker's name for the reservation.
To search for the booker/guest profile, enter the booker's last name and press the tab key on your keyboard.
The Browse guests/bookers page displays. You can check if the guest/booker profile already exists or create a new guest profile.* Rooms
Enter the amount of rooms you want to reserve.
* Room type
Click the down arrow to select the room type to be reserved.
Features
Enter the room features for the reservation, as appropriate.
Room number
Assign the room number to the reservation, if needed.
Select the Do not move check box if you don't want the reservation to be moved to a different room.
Adult
Enter the number of adults for this reservation.
Child Enter the number of children for this reservation. Baby
Enter the number of babies for this reservation.
The baby field is optional.
This option can be set up in Settings > Options > Front desk.Allotment
Enter the travel agent allotment, if applicable.
If completed, the reservation is taken from the travel agent's/wholesaler's allotment.
This option can be set up in Settings > Options > Modules. It displays only if the allotments module is active.Up/downsell
Use this field to upsell or downsell a room. The price reflects the room type that is selected.
The up/downsell field is optional.
This option can be set up in Settings > Options > Front desk.* Rate type
Select the rate type for the reservation.
When a rate type is added that does not correspond to the selected room type, the system displays a warning.
Meal plan
Select the meal plan for the reservation.
Meal plans are used to create different types of meals that can be quickly added to the room rate.
This option can be set up in Settings > Options > Front desk. The meal plan module/setting must be activated.Package
Enter the starting date of the package concerned, if applicable.
This option can be set up in Settings > Options > Front desk.
The package module/setting must be activated.Option date
Enter the option date, if applicable.
If an option date is entered, it displays at the top of the reservation and on the availability screen.
Guest list
Use this icon (
) to access the guest list. The guest list is used for linking multiple guests to a folio.
Alternatively, you can enter guest name information in the guest 2 line; the name then also displays in the guest list. -
Do one of the following:
-
Click Save (
) to complete your waiting list reservation. -
Click Cancel (
) to discard your changes.
-
- When saved, the reservation is added to the group and receives the waiting list status.
Transfer a reservation to the waiting list