Occasionally, mistakes are made and a reservation is linked to the wrong group. You can use the unlink from group feature to return the reservation to a individual reservation.
To unlink a reservation from a group
- From the home page, do one of the following to open the seek page:
Press SHIFT+CTRL+R on your keyboard.
Click the Reservations menu in your top bar and select Group Reservations.
-
Complete the search fields on this page as needed.
Seek details Folio number Enter the unique number of the group reservation.
Group Name
Enter the group name of the reservation.
Company
Enter the company attached to the group.
Company contact
Enter the name of the contact person.
Event type
Enter the event type of the reservation.
Travel agent
Enter the agency attached to the group.
Travel agent contact
Enter the name of the contact person.
Arrival date Enter the arrival date of the group.
Depart date
Enter the departure date of the group.
Option date
Enter the option date of the group.
-
Click Confirm (
). The Browse group reservations page displays. - Do one of the following to display the group reservation.
Select the appropriate reservation and click Confirm (
).Double-click the appropriate reservation.
-
Select the rooms tab, which is next to the group blocks tab.
- Right mouse click the reservation you want to unlink from the group and click Goto reservation.
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From the reservation, select the Link/unlink icon (
) and click Unlink from group. A PMS message displays asking to remove this folio from the group. - Do one of the following:
Click Yes to unlink the reservation from the group.
Click No to discard your changes.
Pick up reservation via rate query
Pick up group block via individual reservation