You are working at the front desk and receive a call from a company that wants to make a reservation. You can open the rate query to see if the company has a negotiated rate.
To view negotiated rates in the rate query
- From the home page, do one of the following to open the rate query page:
Press CTRL+S on your keyboard.
Click Reservations in the top bar and select Rate Query.
Click the Rate Query icon (
) from the front desk navigation menu.
-
View the fields on this page as needed.
To check if the company or agent has negotiated rates, add the company or agent name in the company or travel-agent field.
Rate query details Arrival date Select the guest's check-in date.
This field defaults to today's date.
Nights
Enter the intended number of nights.
Departure
This field is automatically filled based on the number of nights requested. Date may also be selected if nights were not entered.
Meal plan
Select the meal plan for the reservation.
Meal plans are used to create different types of meals that can be quickly added to the room rate.
They can be set up in Settings > Options > Front desk.Room type group
Select the room type group to include in the search.
If the room type group field is left empty, all room types are displayed.
By default, the room type group filter is empty.Rooms
Enter the number of rooms requested.
Adult/Child/Baby
Enter the number of guests per room.
Guest
Enter the guest name to the reservation.
To search for the guest profile, enter the guest last name and press the tab key on your keyboard.
The Browse guests/bookers page displays. You can check if the guest profile already exists or create a new guest profile.Company
Enter the company name for the reservation.
To search for the company profile, enter the first few letters of the company name and press the tab key on your keyboard.
The Browse company page displays. You can check if the company profile already exists or create a new profile.Travel agent
Enter the travel agency name for the reservation.
To search for the agent profile, enter the first few letters of the agency name and press the tab key on your keyboard.
The Browse agency page displays. You can check if the agent profile already exists or create a new profile.Group block
If the reservation is part of a group block, attach the group block to the reservation via the drop-down list.
The group block module can be set up in: Settings > Options > Modules > Groups > Group block.
First day rate
If selected, the field displays the rate for the first night in the results window.
Full stay rate
If selected, the field displays the total of the entire stay in the results window.
Average rate
If selected, the field displays the average rate for the stay in the results window.
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Click the Query for rates icon (
) to view the available room, rate and price for the selected period.If the company or travel agent has negotiated rates, they display above the public rates in the rate query.