Create guest orders

1. Click .
2. Click + Simplified
3. Select the room number or location. Start typing and the list will quickly filter.
4. Click .
5. In the Available column, click the checkbox next the appropriate issue. If the guest reported more than one issue, repeat as needed.
6. Click the in the bar at the bottom of the page to move to Selected column.

Once in the Selected column changes can be made and/or remarks added or quantities adjusted. You can select a maximum of 20 issues per order.

7. Click .
8. Review the orders.

• Adjust priority, add remarks, and take other actions as needed.

9. When you're done, click to create the order.

1. Click .
2. Click + Detailed
3. Search by Guestroom or Guest Name.
4. Click the entry.
5. In the Available column, click the checkbox next the appropriate issue. If the guest reported more than one issue, repeat until all issues are selected.
6. Click the in the bar at the bottom of the page to move to Selected column.

Once in the Selected column changes can be made and/or remarks added or quantities adjusted. You can select a maximum of 20 issues per order.

7. Click .
8. Review the orders.

• Adjust priority, add remarks, and take other actions as needed.

9. When you're done, click to create the order.

1. Click .
2. Select + Detailed.
3. Click .
4. Enter the guest's First Name and Last Name.
5. Click .
6. Select Room or Location. Start typing and the list will quickly filter.
7. Click .
8. In the Available column, click the checkbox next the appropriate issue. If the guest reported more than one issue, repeat until all issues are selected.
9. Click the in the bar at the bottom of the page to move to Selected column.

Once in the Selected column changes can be made and/or remarks added or quantities adjusted. You can select a maximum of 20 issues per order.

10. Click .
11. Review the orders. add remarks and take other actions as needed.
12. When you're done, click to create the order.

Sometimes a guest makes a complaint after-the-fact: poor service at one of the food outlets, a room complaint, equipment out of order in the fitness center, and so forth. You most likely will want to track those for reporting and follow up.

1. Create the guest order in HotSOS
2. Select guest, guestroom, and incident(s)
3. Click .
4. Click Resolved.

Follow property guidelines for adding recovery before closing.

5. Click .The order will be closed.

Many properties offer their guests special services during their stay, such as daily newspaper delivery, coffee or tea service, happy hour, and so forth. These can easily be set up using the recurrence option when creating the guest order.

1. Click .
2. Select guest, guestroom, and issue for the recurring service.
3. Click .
4. Review the orders. If necessary, adjust the priority, add a remark, and so forth.
5. Click the icon to adjust the dates and time for the for the recurrence to take place.
6. When you're done, click to create the order.

HotSOS will create a deferred order for each day. You must select Allow Duplicates in Configuration > Issues for each issue used.

Transportation orders need two locations. The Origin or pick-up location, and the Destination or delivery location. Package or luggage pickup and delivery are most common. Transportation orders may include shuttle services for guests inside and outside the property.

1. Enter the Room or Equipment. Enter a keyword and select from the list. The selection becomes the Origin location.
2. Click Next ()
3. To select the transportation issue enter the issue keyword (full or partial) in Available search.
4. Click Move () to the right of the Issue to move it to the Selected column.

5. In the Selected column, enter Destination location.

6. Click Next ().
7. Review the order.
8. Click OK () to save.