Create teams

1. Enter the Team Name.
2. Select the Delivery Rule.

HotSOS Select

There are two delivery rules: Assign Assign delivers orders to HotSOS Mobile to My Workspace or Teams workspace.,or Everyone Everyone delivery rule sends notifications to all team members who are logged in and on duty..

HotSOS Desktop

There are five delivery rules: Assign Assign delivers orders to HotSOS Mobile to My Workspace or Teams workspace., Everyone Everyone delivery rule sends the order to all team members who are logged in and on duty., Simple Rotation Used to evenly distribute orders across a team as they come in. This is especially suitable for teams dependent on tips., Intelligent Rotation A more intelligent application of the simple rotation concept. Guestroom 101 reports a number of issues in the room. All orders will be sent to the engineer next in rotation., and Cascade Use cascade to send work to the first user identified in the team until their defined workload is reached. Orders are then sent to the next person in the team until the first team member's workload is reduced., With the exception of Assign, orders will be sent to team members who are logged in and on duty.

Assign and Everyone are delivery rules most often used. The other delivery rules can address unique team situations and we encourage you to explore them.

1. In the Available column, select to the left of user name. Select more than one name if applicable.

2. Click at the bottom of the page to move the users to the Selected column.

To reorder team members

1. Click and hold the user card in the Selected column.

2. Click to drag the card up or down and release once it is in place. This determines the order the team receives work and ensures equitable distribution when using delivery rules like Simple Rotation, Intelligent Rotation, or Cascade.

1. In the Available column, select the devices to be added to the team.

2.  Click at the bottom of the page to move the devices to the Selected column.

To reorder devices

1. Click and hold the device card in the Selected column.

2. Click to drag the card up or down and release once it is in place. This determines the order the team receives work and ensures equitable distribution when using delivery rules like Simple Rotation, Intelligent Rotation, or Cascade.

While assigning work to devices is not often used, it can be used effectively. For example, let's say there are four MOD's who take turns working overnight. There is only one MOD device. If you assign orders to the device, any MOD will receive them once they log in to the device.

If you selected a team member (user), do not also add their device. HotSOS sends two notifications. One for the user and one for the device.

Teams can include both users and devices. If you have a mixed team of users and devices, you will order each separately on their respective tabs.

Users receive orders before devices.

Team roles override the roles assigned to individuals.

1. In the Available column, select the roles to be assigned to the team.

2. Click at the bottom of the page to move the roles to the Selected column.