Amadeus Service Optimization – HotSOS release notes

These release notes describe new features and fixed issues in the 2021 releases of HotSOS Mobile, HotSOS Thick Client, and REX.

Last updated: November 16, 2021

November 16, 2021

New features

ChromeTM & Edge to manage REX (HotSOS Housekeeping). Internet Explorer, the browser currently used to maintain and manage REX (HotSOS Housekeeping), is to be decommissioned soon. Not to worry—we’ve got you covered. You can now use either Google ChromeTM or Microsoft Edge to access REX. Simply launch one of the two browsers, enter the REX URL, bookmark it, and there you have it—REX as you know it!

Don’t have either browser? Contact your IT department and request: ChromeTM (v93 or higher) or Edge (v92 or higher).

October 19, 2021

  • Report Subscriptions. In HotSOS Thick Client, Report Subscriptions no longer require Microsoft Silverlight (discontinued October 12, 2021). What exactly does this mean? You might notice the slightly fresher look, the new hour, minutes, and AM/PM fields in the time parameters, and the new Email field. Use the New, Details, and Delete buttons at the top of the page to manage subscriptions, instead of right-clicking.

  • Report Subscriptions security enhancement. We’ve added an extra layer of security. If you’ve been logged into HotSOS for more than one hour, you’ll need to log out and log back in to work in Report Subscriptions or Subscription Log.

September 13-16, 2021

  • HotSOS Mobile Login page (again). We are back on track! The issues impacting the deployment of the updated HotSOS Mobile Login page in August has been resolved and scheduled to be deployed to the remaining customers between September 13 and 16.

August 4, 2021

  • HotSOS Mobile Login page. The HotSOS Mobile Login page has a new look and color scheme—same log in flow, just a bit of a refresh. There's also a new Organization Account button on the page. This is for future single sign-on functionality—for now, you can skip this.

May 25, 2021

  • HotSOS Mobile has a new look. We mentioned the changes in color scheme in an earlier release and now it's here, ready for the unveiling. Same functionality–snazzy new look. Log in and see for yourself.

  • CR621184: Service orders created in HotSOS Mobile will default to the priority of the issue, instead of Priority 1

  • CR621420: When creating a service order in HotSOS Mobile, you now can now select issues from the Standards.

May 5, 2021

  • A new way to create delivery orders. In HotSOS Mobile, you can now create a delivery order, for both guests and staff, the same way you create a service order. Tap + to create and then select New Service Order. In the Issue field, select one or more amenities. See the following topic for step-by-step instructions: Create service orders

  • An additional layer of security. We're pleased to announce that in July 2021, we will be implementing Multi-Factor Authentication (MFA) for HotSOS Select. All users with Adminstrator role will be required to use MFA. What does this mean? When logging in, you’ll be prompted to enter your mobile phone number or email address. We'll then send you a verification code. You simply enter the code, and you're in! This extra step helps confirm that it's really you—and not a nefarious hacker.

  • HotSOS Mobile is getting a new look. To align with the Amadeus brand, we're changing the color of the HotSOS Mobile user interface from orange to blue. Everything will work as it does now. Like changing your hair color, it's still you—just a new look. To minimize any surprises, please share this information with all team members. Watch for this towards the end of May. We'll keep you posted.

February 16, 2021

  • CR563055, CR582643: The date range in the PM Preview for Several Months report has been extended to 2030. This is a handy report to run on quarterly basis to evaluate and manage PMs, workloads, and equipment.

January 19, 2021

  • CR564415: Guestroom clean availability status, set through an in-room system, now correctly updates in REX