Standard report parameters
Each report includes several standard parameters—use these fields to specify the types of information you want to see when you run the report. Most of these fields are pretty straightforward, but here are a few that require a bit more explanation.
Date From/Date To
Date range defaults to yesterday. Tap to display a calendar where you can select a different range of dates to report on.
Time
Time range defaults to 12:00 AM - 11:59 PM. You only need to change these times if you want to report on a specific part of the day. Tap to display a clock where you can select the hour, minutes, and AM/PM.
Hour From/Hour To
These parameters indicate which service orders should be included in the report. Only those that were created during that time frame will be reported on. For example, to see the workload for the second shift, tap Hour From and select 3:00 PM, and then tap Hour To and select 11:00PM.
Guest Related
Indicates which guest-related service orders should be included in the report.
- Hotel Guest - Guest registered at the hotel.
- City Guest - Guest at the hotel, but not registered. May be attending an event, dining at a restaurant, or visiting someone who is registered.
- Guest Related - Includes both Hotel Guest and City Guest service orders.
- Not Guest Related - Issues reported by staff members or generated by the system agent (PM orders).
Order Priority
Every service order has a 1-5 priority assigned to its issue (1 has the most urgency and is related to a guest or safety; 5 is important but not urgent).
Issue Type
Indicates which types of orders should be included in the report.
- Service Orders - Issues reported by guest or staff that could not have been anticipated.
- Incident - Issues reported by guests that should have been addressed by staff beforehand.
- Inspections - A special type of service order used to evaluate staff performance in cleaning and/or maintaining guestrooms, meeting rooms, lobbies, and other common areas.
- PM Orders- Scheduled maintenance tasks most often associated with equipment like air handlers, cooling towers, and kitchen areas.
- Transportation Orders - Not used in HotSOS Mild.
Order Status
Indicates the status of the service orders that should be included in the report.
- Closed - The service order has been completed by the team responsible and if a guest callback was required, it has been done.
- Open - The service order has been generated and has been started or stopped, or is waiting to be pulled into a workspace
- Archived - Closed service orders between six and 18 months old.
- Non-archived - Closed service orders less than six months old.