Service order remarks

A remark is a comment that provides additional information about a service order. For example, when you stop a service order, you should add a remark that explains why you can't complete the work.

  1. On the Service Orders List screen, tap the service order to open it.
  2. Tap the Remarks section to open it.
  3. Three icons are shown at the bottom of the screen. Tap each one to view its details.

    Remarks - Remarks added by users.

    ActionsService Order Actions Icon - Actions taken on the service order (create, start/stop, complete, etc.).

    System - Actions taken by HotSOS (escalations, assignments, etc.).

  4. To return to the previous screen, tap the back arrow.
  1. On the Service Orders List screen, tap the service order to open it.
  2. Do one of the following:
    • Tap Add Add Button Icon and tap Add Remark.
    • Tap the Remarks section to open it and tap Add Add Button Icon.
  3. Enter your comments and tap .
  1. After you select the Location and Issue on the Create Service Order screen, enter your comments in the Remark field.
  2. Tap .
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