Create appointments

With the Salesforce Lightning experience, the Open Activities and Activity History sections of a record are combined into one Activity timeline. With this change, Open Activities is now called Upcoming & Overdue, and Activity History displays by date. The steps below might vary based on the experience you are using.

You can create a calendar appointment for an account, contact, inquiry, booking, booking event, or volume contract. The appointment displays in the following places:

When you invite other users or contacts to a meeting, those individuals are emailed a meeting request. When users accept a meeting request, the appointment is automatically added to their Calendar on the Home page. If Salesforce is integrated with Outlook, the users can also choose to add the appointment to their Outlook calendar. If you later change the time or cancel the appointment, all invitees are emailed and their Calendars are updated appropriately. For more information about Salesforce for Outlook, see Salesforce Help.

To create an appointment

The process of appointment creation depends on your Salesforce experience. Select your Salesforce experience for further details.

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Overview: Activities

Edit appointments

View appointment details

Open Activities