You are working at the front desk and have all members of a group at the front desk that want to check out. There are several ways to check out a group reservation. You can check out the whole group at once, you can check out only the reservations in the group that have a zero balance, or you can check out the individuals in the group via the check out individual feature or via the normal checkout page without using the checkout options in the group page.
To check out a group
- From the Home Page, do one of the following to open the Seek Page:
Press SHIFT+CTRL+H on your keyboard.
Click the Front desk menu in your top bar and select Group in house.
To view the full list of all in house groups, leave all fields in the Seek Page empty.
- Click Confirm (
). The Browse Group Reservation Page displays. - Do one of the following to open the Group Reservation Page:
Select the appropriate group and click Confirm (
).Double-click the appropriate group to confirm.
-
Click the Check out (
) icon to check out the whole group. A PMS message displays asking to check out this group reservation. Click Ok to proceed with checking out the reservation. -
Another PMS message displays asking to check-out only rooms with a 0 balance. Select No so you can check out all folios with a balance.
If you select Yes only 0 balance folios are checked out for the group. If No is selected, the posting window displays for each folio requesting a form of payment/settlement.
-
Modify the fields as appropriate.
Post to folio details PLU
This is the unique article code in the PMS.
To change the article or payment that displays in this field, remove the number in the PLU field to see an article drop-down selection.
Article
This field displays the article selected in the PLU field.
Description
This displays the description of the article in the PLU field.
Reference
A posting reference can be added when the article is posted.
This field is grayed out unless it is set up in the article to allow posting reference.
Balance
This field can display two types of balances. If the PLU code selected is a payment article, it displays the balance of the reservation that needs to be paid. If the PLU code selected is an article, it displays the price of the article.
Paid
This field displays what amount the guest has paid. It always displays the exact amount of the balance. However if the guest pays with cash for example, you can enter the cash amount paid. In the change field it displays the change amount you have to give back.
Change
When the guest has paid a different amount than the balance, this field displays the change that you have to give back.
Subfolio details
Subfolio A
If subfolio A has a balance, this is the first folio where payment has to be made. The total for the subfolio is displayed and once the balance is paid, it displays 0.00 and you can drop down to the next subfolio that has a balance.
The default payment can be changed by selecting the correct PLU.
Subfolio B
The total for the subfolio is displayed and once the balance is paid, it displays 0.00 and you can drop down to the next subfolio that has a balance.
The default payment can be changed by selecting the correct PLU.
Subfolio C
The total for the subfolio is displayed and once the balance is paid, it displays 0.00 and you can drop down to the next subfolio that has a balance.
The default payment can be changed by selecting the correct PLU.
Subfolio D
The total for the subfolio is displayed and once the balance is paid, it displays 0.00 and you can drop down to the next subfolio that has a balance.
The default payment can be changed by selecting the correct PLU.
-
Check if you have the correct payment type selected and if the balance and paid amount are correct, then click Confirm (
).Once all folios have been settled and balance is 0.00, the Post To FfPage closes.
-
An invoice automatically prints unless the option Check-out invoice optional is enabled in Settings > Options > Financial
A PMS message displays asking to print or email the invoice or none.
-
The in-house status of the group and individual in the group is changed to checked-out.
Check out an individual in a group
What's next?
How to undo a check out for a group