You have checked the availability, and if the rooms are ready, you can start the check-in process when the group arrives. The group reservation page offers two different ways for doing the check-in. If all members of the group arrive at the same time, the group can be checked in all at once. If the group members are not arriving together, the individual reservations attached to the group can be checked in one-by-one.
The group reservation and the individual reservations within the group can have a different status and are somewhat independent of each other. For example, the group master folio can be checked in before any of the individual member folios or vice versa.
To check in a group
- From the Home Page, do one of the following to open the Seek page:
Press SHIFT+CTRL+I on your keyboard.
Click the Front desk menu in your top bar and select Group check in.
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Complete the search fields on this page as needed.
Seek details Folio number Enter the unique number assigned to the group.
Group Name
Enter the group name of the reservation, if applicable.
Booker
Enter the booker's name of the group reservation, if applicable.
Company
Enter the name of the company associated to the reservation, if applicable.
Company contact
Enter the name of the company contact person, if applicable.
Event type
Enter the event type of the reservation, if applicable.
Travel agent
Enter the name of the travel agency associated to the reservation, if applicable.
Travel agent contact
Enter the name of the travel agency contact person, if applicable.
Arrival date Enter the arrival date of the group, if applicable.
Depart date
Enter the departure date of the group, if applicable.
Option date
Enter the option date of the group, if applicable.
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Click Confirm (
). The Browse Group Reservations Page displays. - Do one of the following to display the group reservation:
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
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Click the Check in (
) icon to check in the group reservation. A PMS message displays asking to check in this group reservation. - Do one of the following:
Click Yes to proceed with the check-in.
Click No to discard your changes.
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When confirmed, another PMS message displays asking to check in the individual reservations attached to the group.
- Do one of the following:
Click Yes to proceed with the check-in of the individual reservations.
Click No to only check in the group master reservation.
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If no room numbers are assigned, the PMS checks which room numbers are still available based on the house status. A PMS message displays asking to assign rooms.
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Click Yes to allow the PMS to assign rooms.
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Click No to not proceed further.
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- The group reservation status and the individual reservations in the group are updated to in-house status.
Check in a group using group blocks
Check in individuals in a group
What's next?
How to undo check in group