You have checked the availability, and if the rooms are ready, you can start the check-in process when the group arrives. The group reservation page offers two different ways for doing the check-in. If all members of the group arrive at the same time, the group can be checked in all at once. If the group members are not arriving together, the individual reservations attached to the group can be checked in one by one.
The group reservation and the individual reservations within the group can have a different status and are somewhat independent of each other. For example, the group master folio can be checked in before any of the individual member folios or vice versa.
To check in a group using group blocks
- From the Home Page, do one of the following to open the Seek page:
Press SHIFT+CTRL+I on your keyboard.
Click the Front desk menu in your top bar and select Group check-in.
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Complete the search fields on this page as needed.
Seek details Folio number Enter the unique number for the group reservation.
Group Name
Enter the group name of the reservation, if applicable.
Booker
Enter the booker's name of the group, if applicable.
Company
Enter the name of the company associated to the group, if applicable.
Company contact
Enter the name of the company contact person, if applicable.
Event type
Enter the event type of the group, if applicable.
Travel agent
Enter the name of the travel agency associated to the group, if applicable.
Travel agent contact
Enter the name of the agency contact person, if applicable.
Arrival date Enter the arrival date of the group, if applicable.
Depart date
Enter the departure date of the group, if applicable.
Option date
Enter the option date of the group, if applicable.
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Click Confirm (
). The Browse Group Reservations Page displays. - Do one of the following to display the group reservation:
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
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Select the rooms tab, which is next to the group blocks tab.
- Click the Check in (
) icon to check in the group reservation. A PMS message displays asking to check in this group reservation. - Do one of the following:
Click Yes to proceed with the check-in.
Click No to discard your changes.
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When confirmed, another PMS message displays asking to check in the individual reservations attached to the group.
If you choose not to check in the individual folios, only the group master folio is going to be checked in.
- Do one of the following:
Click Yes to proceed with the check-in of the individual reservations.
Click No to discard your changes.
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If no room numbers are assigned, the PMS checks which room numbers are still available based on the house status. A PMS message displays asking to assign rooms.
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Click Yes to allow the PMS to assign rooms.
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Click No to not proceed further.
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- The group reservation status and the individual reservations in the group are updated to in-house status.
Check in individuals in a group
Undo group reservation check-in with group blocks
What's next?
How to check in individual reservation in group using group blocks