You are working at the front desk and need to add additional information to a reservation. You are not sure if the reservation is in-house, reserved, or departed. Use the locate guest function to find the reservation.
To locate a guest
- From the home page, do one of the following to open the Seek page:
Press CTRL+F on your keyboard.
Click the front desk menu in the top bar and select Locate guest.
Click Locate guest (
) from the in-house navigation menu.
-
Modify the fields as appropriate.
Seek details Number
Enter the unique confirmation number of the reservation.
Name
Enter the last name of the guest, company name, or travel agent name.
Days in advance
Enter the number of days to search.
The maximum is seven days. If you enter seven days, the system searches seven days forward from the current day and seven days back from the current day.
- Click Confirm (
). The Browse locate guest page displays with the searched guest information.
What's next?
How to charge a general reservation