You created a user in the portal with the wrong email address. If an incorrect email address is used, the account must be deleted and a new account must be created with the correct email address.
Prerequisites
Superuser access to the portal is required.
To delete a user
- From the portal, hover over Settings > Property and then click Users. The Property Users page displays.
- Click the bin icon behind the user profile (
). A message displays asking if you are sure you want to delete the selected user. -
Do one of the following:
-
Click Delete to complete the deletion process.
-
Click Cancel to discard your changes.
-
- When deleted, the user is removed from the Property Users page.
Send multi-factor authentication
What's next?
How to deactivate a user