When creating new users in the portal, an automatic multi-factor authentication SMS is sent to their mobile phone. The user receives two text messages, each with a link. The first link is to download the application, DUO. The second link is to activate their APMA account to DUO. The second link is only active for 24 hours. If the link expires, a manual multi-factor authentication SMS must be sent via the portal.
The link is needed for the user to install the DUO multi-factor authenticator on their phone and activate their account for a successful login.
Prerequisites
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The user must exist in the portal.
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The mobile phone number must be valid.
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Only superusers can access other user profiles.
To send a new multi-factor authentication message
- From the portal, click Configuration > Users. The Property Users page displays.
- Click the edit icon behind the user (
). The User page displays. - Click Actions.
- Click Send Activation. A Duo activation message displays confirming the message has been sent to the known phone number.
What's next?
How to reset your password