You have a group coming next week that already have room numbers assigned to their reservation. You have made a mistake and did not take their room preference into consideration. In this example, you may want to unassign the rooms in the group.
To unassign rooms in a group
- From the home page, do one of the following to open the Seek page:
Press SHIFT+CTRL+R on your keyboard.
Click Reservations in your top bar and select Group Reservations.
To view the full list of all group reservations, leave all fields empty and click the confirm icon (
).
To check all reservations between a certain arrival and departure date, complete the date range in the arrival and departure fields. -
Click Confirm (
). The Browse group reservation page displays. - Do one of the following to display the appropriate group reservation:
Select the reservation and click Confirm (
).Double-click the reservation.
- Click the Tools icon (
), and then select Unassign rooms. A PMS message displays asking to unassign rooms for the group. - Do one of the following:
Click Yes to unassign rooms.
Click No to discard your changes.
What's next?
How to assign rooms in a group