Send messages
You can send messages to individual HotSOS users or entire teams. Your conversations are grouped together by thread on the Messages List page. Simply tap a thread to see the entire conversation. All messages include a date/time stamp, and unread messages are displayed in bold.
In addition to regular text messages, you can also send service order and report notifications to other users and teams.
To start a new conversation
- On the Message List page, tap Add
and select New Message. - Enter part of the recipient's name and select the user or team from the list.
You can send the notification to multiple users or teams. A user must be on-duty to see their name in the list. To remove a selected recipient, tap the X next to their name.
- Enter the message you want to send with the service order link.
- Tap
.
To reply to a message
- Tap the thread you want to reply to.
- Enter your message and tap .