Amadeus Service Optimization – HotSOS Mobile release notes
These release notes describe new features and fixed issues in the 2022 releases of HotSOS Mobile.
November 15, 2022
New Features
Log in security increased. Security is always at the forefront for our customers and in this release, we’ve taken steps to implement tighter security when logging in to HotSOS Mobile as outlined here:
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Increased lock-out time. We increased the lock-out time from fifteen to thirty minutes when a user makes 6 unsuccessful attempts to log in. Once the lock is set, it can be reset in Personnel by users with Unit Personnel Administrator, Unit Department Administrator, or Administrator (HotSOS Select).
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Restrict the number of password changes. Users who change their password more than 5 times in a day (24-hour window) are blocked from logging in for 24 hours.
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Password reuse policy established. Now, when prompted to change your password, you cannot use the last 11 passwords.
August 3, 2022
New Features
Dropped room tile added to HotSOS Housekeeping workspace. We've added a Dropped Rooms tile to the workspace making it easier for housekeeping supervisors to find and track dropped rooms. The tile displays the number of dropped rooms. A tap of the tile displays the list of dropped rooms and the reason.
HotSOS Mobile security enhanced. Like our customers, we take security seriously, so we've enhanced the HotSOS Mobile security by implementing a timeout after fifteen minutes of inactivity.
July 21, 2022
New Features
Log in to HotSOS and HotSOS Mobile simultaneously. Users can log in to both HotSOS or HotSOS Select and HotSOS Mobile at the same time. Those who log out of one application remain connected to the other until such time as they log out, ensuring they continue to receive notifications and messages.
HotSOS Mobile connectivity error message added. Should a HotSOS Mobile user encounter areas of the property where the wi-fi signal is weak or if the HotSOS Mobile device loses connection, HotSOS Mobile prominently displays the following message at the top of the screen: CONNECTION FAILED. Press OK to retry.
Capture error logs in HotSOS Mobile. HotSOS Mobile now records error logs that can be sent to Amadeus Support. The logs remain until the user signs out. This feature is available to all HotSOS Mobile users including HotSOS Housekeeping (REX) room attendants, and HotSOS Housekeeping supervisors. Click these links for more information on capturing logs to send to Amadeus Support.
HotSOS Mobile menu (hamburger) is hidden.The HotSOS Mobile menu in the lower right corner of the screen allows users to set the HotSOS URL to be used. Once the device is registered, the hamburger menu is now hidden. The menu will remain hidden until the device is deleted, uninstalled and re-installed.
February 7, 2022
New Features
New HotSOS Mobile Filter Option. A new sort field, Location, is now available in HotSOS Mobile to the filter the view in Service Orders. Sorting by location lets the respondent see any nearby pending orders so work can be done efficiently.
Fixes
CR684018: You can now successfully search for an issue in a Service Order on iPod Touches.