Manage users

The status next to a user's name reflects their standing in Delphi Diagramming, which isn't always the same as their status at a particular property. To help you understand the different statuses, here's an explanation of each:

Active: The user is active in Delphi Diagramming, but they may not have permissions set at their property. Click on the user to verify permissions are active, for the desired property, and that a role has been chosen.

Inactive: The user is unable to log into Delphi Diagramming even if they have active permissions to a property. A Property Admin can grant them access to the system again. See below for how to unlock a user.

Locked: The user has been locked out of Delphi Diagramming, but a Property Admin can easily unlock their account. See below for how to unlock a user.

Password expired: The user's password has expired. They can click on the forgot password link, on the login page, to reset it.

Not registered: The user has not completed the new user registration steps. To do this, the user needs to click on the Get Started button within their welcome email. Once their chosen password has been set, the status will change to Active. The Property Admin can re-send this email by clicking Re-send Welcome email

1. Click +Add User.
2. Enter the user's Email.

   If the user already exists in the system, their details are automatically filled in for you

3. Enter the First Name, Last Name, and Title.
4. Select the property under Property Name.
5. Select the relevant role under User Roles.

   Select both options for users that will administer both Property Edition and Website Edition.

6. Click Save.

   To give users access to multiple properties, select the property under Add Property field and the relevant role next to it.

7. The user will receive a Welcome to Delphi Diagramming! email message from Delphi Diagramming User Management <hospitality.no-reply@amadeus.com>. Verify this email address will pass through your email spam filtering. The new user must click the Get Started button within 7 days of receipt of their email to complete the registration process, otherwise the user account must be reset by a Property Admin. Refer to New User Registration for the process that each new user must complete once they receive their welcome email.

Not Registered displays next to users that have not completed the new user registration steps. To do this, the user needs to click on the Get Started button within their welcome email. Once their chosen password has been set, the status will change to Active.

1. Click on the user line or the Edit button .
2. You'll see the editable user's details.
3. Change the user's roles as appropriate.
4. Click Save.

You can either remove permissions to access the property or remove the ability to access the system entirely. Which one you choose depends on the circumstance.

When someone leaves, the first thing you'll want to do is prevent them from logging in.

1. Point to a user and click Deactivate User Permissions to remove access to the property. These users are shaded in gray and drop to the bottom of the list. They won't be able to access your information anymore but will be able to continue working with another property, if they have access to more than one.

2. If the user has left the company and shouldn't be logging in at all, click Deactivate User to remove their access from the system entirely. The Status will change to Inactive.

   If the user is moving to another property in your company, and will be using the same email address to access Delphi Diagramming at their new location, just do step one. Then, once they have been granted access to the new property, they'll be able to use their same credentials to log in.

If the user's status is active but they are shaded in gray, grant permissions to your property and allow them to log in.

1. Click on the user line or the Edit button .
2. Select Permissions Are Active, and click Save.

An account is locked if there have been three unsuccessful login attempts, or if the user has not logged in for 90 days. The status column shows Inactive and is easily resolved.

1. Click on Activate next to the user.
2. Click Edit and make sure Permissions Are Active is selected.

   If the user did not complete their registration within 7 days, the Property Admin can re-send the email by clicking Re-send Welcome email .

Users with read-only access can view and print diagrams but cannot edit or create them. They also cannot change booking or event information.

1. Click on the user line or the Edit .
2. Select or clear the Read Only Access check box, as needed.