The guest info in the reservation is used to add information about the reservation that is not directly visible in the reservation window. The guest info is used to prevent the guest from reading internal information in the reservation by accident.
To view the guest info
- From the home page, do one of the following to open the Seek page:
Press CTRL+F on your keyboard.
Click the front desk menu in the top bar and click Locate guest.
Click the Locate guest button (
) from the in-house navigation menu.
-
Modify the search fields as appropriate.
Seek details Number
Enter the unique confirmation number of the reservation.
Name
Enter the last name of the guest, company name or travel agent name.
Days in advance
Enter the number of days to search.
The search can be up to 7 days. If 7 is entered, the system searches 7 days forward and 7 days back from current day.
- Click Confirm (
). A browse locate guest page displays with the searched guest information. - Do one of the following to display the appropriate reservation page:
Select the reservation and click Confirm (
).Double-click the reservation.
- Click the Tools icon (
) in the reservation page and select Guest info. The Guest info page displays. - Type the information as appropriate.
The info icon (
) is visible in the top bar of the reservation when guest info is attached.
- Do one of the following:
Click Confirm (
) to complete.Click Cancel (
) to discard.
What's next?
How to view guest messages