You are working at the front desk and receive a call about a guest that wants to cancel their reservation in your property.
To cancel a reservation
- From the home page, do one of the following to open the Seek page:
Press CTRL+R on your keyboard.
Click the Reservations menu in the top bar and select Reservations.
-
Complete the search fields on this page as needed. All fields are optional.
Seek details Folio number Enter the unique number for the reservation.
Arrival date Enter the check-in date for the reservation.
This field is auto-populated with the current system date, but it can be edited.
Departure date
Select the check-out date for the reservation.
Room number
Enter the room number assigned to the reservation.
Room type
Select the room type associated to the reservation.
Guest
Enter the name of the guest.
Company
Enter the name of the company associated to the reservation, if applicable.
Travel agent
Enter the name of the travel agency associated to the reservation, if applicable.
Booker
Enter the name of the booker.
Frequent stay number
Enter the number that, when used, is linked to the guest profile.
Group number
Enter the unique number of the group associated to the reservation, if applicable.
Cancellation number
Enter the unique cancellation number, if applicable.
Ext reference
Enter the unique third-party booking number, if applicable.
Reference
Enter the reference for the reservation.
Company contact
Enter the name of the company contact person, if applicable.
Travel agent contact
Enter the name of the travel agency contact person, if applicable.
Deadline
Enter the deadline.
- Click Confirm (
). The browse reservation page displays. - Do one of the following to display the reservation:
Select the appropriate reservation and click Confirm (
)Double-click the appropriate reservation.
- In the reservation select the Cancel folio (
) icon. A PMS message displays asking to cancel the reservation. - Click Yes to confirm cancellation. The cancellation reason page displays.
-
Enter the cancellation reason and do one of the following:
-
Click Save (
)to save your cancellation reason. -
Click Cancel (
) to discard your changes.
-
- When confirmed, a PMS message displays with the cancellation number.
You cannot cancel a reservation if the folio is not balanced to zero.