Guest messages are used to leave a message for the guest. This can be a standard welcome message or registering an important message if someone called for the guest. Guest messages display in the reservation during check-in and check-out.
For example, you checked in a group and want to display a welcome message in each room of the guests on their TV.
Prerequisites
If you want the message to display on the guests' TV, you need a Pay-TV interface connection.
To create a guest message in a group
- From the home page, do one of the following to open the Seek page:
Press SHIFT+CTRL+H on your keyboard.
Click Front desk in your top bar and select Group in house.
To view the full list of all in-house groups, leave all fields in the seek page empty.
- Click Confirm (
). The Groups in house page displays. - Do one of the following to display the appropriate group reservation:
Select the reservation and click Confirm (
). Double-click the reservation.
- Click the Tools icon (
), and then select Guest messages. The Guest message page displays. - To create a new message, click the Create new icon (
). The Add guest message page displays. - Type the message you want to display in the message text.
- Do one of the following:
Click Confirm (
) to complete your message.Click Cancel (
) to discard your message.
-
When confirmed, the message is created.
New messages have an N status. Printed messages have a P status. Deleted messages have an X status.
The message icon (
) is visible in the top bar of the group reservation when guest messages are attached.
View guest messages in a group
View the changes log in a group