Guest messages are used to leave a message for the guest. Guest messages display at check-in and check-out in the reservation. If the guest messages option is used for a group reservation, it applies to all reservations in the group.
If the property has a Pay-Tv interface that supports this function, the guest can read the message left for them in their room on their TV.
To view guest messages in a group
- From the home page, do one of the following to open the Seek page:
Press SHIFT+CTRL+R on your keyboard.
Click Reservations in your top bar and select Group Reservations.
To view the full list of all group reservations, leave all fields empty and click the confirm icon (
).
To check all group reservations between a certain arrival and departure date, complete the date range in the arrival and departure fields. -
Click Confirm (
). The Browse group reservation page displays. - Do one of the following to display the appropriate group reservation:
Select the reservation and click Confirm (
)Double-click the reservation.
- Click the Tools icon (
), and then select Guest messages. The Guest message page displays. -
Double-click the message to view it.
New messages have an N status. Printed message have a P status. Deleted messages have an X status.
The message icon (
) is visible in the top bar of the reservation when guest messages are attached.
Delete guest messages in a group
View the changes log in a group