R21 release notes
These release notes describe the features and fixed issues included in R21. To determine if R21 has been installed in your organization, go to Setup > Build > Installed Packages and look for Sales & Catering version number 1.144. To schedule your update to the latest version, contact Amadeus Support.
For assistance with any feature configuration, please contact your Amadeus sales representative to learn more about our Professional Services offerings.
New features and enhancements
Instructions for enabling the R21 features can be found in the following topics:
- Enable enhanced taxes
- Enable inclusive pricing
- Add the Abbreviation field to the Booking page layout
- Update average checks on events
Enhanced taxes
R21 introduces a brand new—and easier—way to enter your taxes into Setup. Using the enhanced taxes functionality, you can define your tax groups and tax rate schedule from one central location. To take advantage of this org-wide feature, on the Amadeus Settings page, click Enable Enhanced Taxing and Inclusive Pricing, and then select the Enable Enhanced Taxes check box.
When you create a new tax group from the Property page, you’ll see a new Tax Collection Configuration area. This is where you’ll enter all of the taxes that are applicable during the tax group’s date range. Think of a tax collection as a container that holds all the taxes that apply to the same revenue classifications. All properties will have at least one collection for their base taxes (state sales tax, city sales tax, etc.), but you might also have a few additional tax collections if you have a liquor tax, guestroom tax, and so on.
Two different tabs are available in the Tax Collection Configuration area: Percent and Occupancy. The majority of your taxes will be entered on the Percent tab; however, if your property has a flat occupancy charge (for example, 3.50 per person, per roomnight), you’ll use the Occupancy tab to enter that tax.
When you add a tax to a collection, you enter the tax rate and indicate what that tax applies to: the base amount, administrative charge, and/or gratuity. You also indicate if the tax is compounding. If your property has enabled the inclusive pricing feature in R21, you’ll see an Inclusive check box for each tax. Selecting this check box tells the system to display the unit price of a menu or item inclusive of tax in the Booking Events grid, Manage Menus and Items page, and other areas of the application. If applicable, the inclusive price will also be displayed for function room rental, packages, and other income items.
It’s important to note that the Inclusive check box only controls whether or not the inclusive price is displayed within the application. It has nothing to do with the actual tax calculations. The designated taxes are applied and displayed on banquet and booking checks regardless of whether or not the Inclusive check box is selected for a tax.
Some things to keep in mind:
- After creating a new tax group using the enhanced tax engine, you should assign that tax group to your property. This will determine which taxes are automatically applied to the bookings created at that property. The new tax group only applies to new records.
- If you create an event, room block, or other income item that is outside the date range of the applied tax group, you are notified with a message at the top of the Booking page and a warning icon next to the record. Simply select the correct tax group for the record and save again.
- Customers upgrading to R21 can clone their old taxes to the new enhanced tax model and then modify their property’s default tax group on the Property page. This makes it very easy to take advantage of the new tax functionality.
Inclusive pricing
The new inclusive pricing functionality in R21 makes it simple for customers who traditionally sell food and beverage, guestrooms, function space, packages, and other income inclusive of tax to provide estimates and quote rates on-the-fly. No calculator needed.
To enable this feature for your org, on the Amadeus Settings page, click Enable Enhanced Taxing and Inclusive Pricing, and then select the Enable Inclusive Pricing check box. Please note that you are required to use the new enhanced tax engine once you have turned on inclusive pricing in your org.
Inclusive pricing fields
After inclusive pricing has been enabled, you’ll automatically see inclusive and exclusive fields in areas including:
- Quick Create window in the Function Diary
- Guestroom Details page
- Booking Events grid
- Manage Menus and Items page
- Editing Item Details page
- Menu Item Search window
- Enter Pickup page
Additional inclusive pricing fields are required in Setup. If you’re upgrading to R21, your Corporate Administrator will need to add these fields to several page layouts. If you’re a new installation, these fields will be added for you.
The following table lists the page layouts that need to be updated with the inclusive pricing fields. In some cases, multiple page layouts need to be configured for an object (see bullets).
| Page layout | Inclusive pricing fields | Place the field on the page layout below |
|---|---|---|
| Booking Other Income | Include Admin Charge in Inclusive Price Include Gratuity in Inclusive Price |
Admin Charge Gratuity |
| Booking Event | Include Admin Charge in Inclusive Price Include Gratuity in Inclusive Price |
Rental Admin Charge Rental Gratuity |
| Choice Group Item | Inclusive | Unit Price |
Event Item
|
Include Admin Charge in Inclusive Price Include Gratuity in Inclusive Price |
Admin Charge Gratuity |
| Event Item Revenue Breakdown | Include Admin Charge in Inclusive Price Include Gratuity in Inclusive Price |
Admin Charge Gratuity |
Function Room
|
Inclusive | Default Rental Rate |
Item
|
Inclusive Include Admin Charge in Inclusive Price Include Gratuity in Inclusive Price |
Unit Price Admin Charge Gratuity |
| Item Revenue Breakdown | Inclusive Include Admin Charge in Inclusive Price Include Gratuity in Inclusive Price |
Unit Price Admin Charge Gratuity |
| Menu Item | Inclusive | Unit Price |
| Other Income | Inclusive | Price |
| Package | Inclusive | Place in the Information section |
| Package Event Revenue Breakdown | Include Admin Charge in Inclusive Price Include Gratuity in Inclusive Price |
Admin Charge Gratuity |
|
Revenue Classification |
Include Admin Charge in Inclusive Price Include Gratuity in Inclusive Price |
Default Admin Charge Default Gratuity |
How are inclusive and exclusive prices calculated?
Users will be able to view the inclusive and exclusive price when they’re managing their menus and items, guestrooms, function room rental, packages, and other income, so it’s important to understand how these values are calculated. The following fields—along with the applied tax group—determine how inclusive and exclusive prices are calculated.
| Inclusive pricing field | Description |
|---|---|
| Inclusive | When the Inclusive check box is selected, the unit price is treated as inclusive of tax and does the following:
When this check box is cleared, the unit price is treated as exclusive of tax and does the following:
|
| Include Admin Charge in Inclusive Price | If you want the inclusive price of your menus and items to include the admin charge, select the Include Admin Charge in Inclusive Price check box on each applicable revenue classification. When users open a menu or item in the Editing Item Details window, the Incl. check box will be selected next to the Admin Charge field (these fields are displayed on the Revenue Breakdown tab for menus). Users can always clear this check box if they don't want to include admin in the price they're quoting, and the Inclusive Price field will be updated accordingly. |
| Include Gratuity in Inclusive Price | If you want the inclusive price of your menus and items to include gratuity, select the Include Gratuity in Inclusive Price check box on each applicable revenue classification. When users open a menu or item in the Editing Item Details window, the Incl. check box will be selected next to the Gratuity field (these fields are displayed on the Revenue Breakdown tab for menus). If they don't want to include admin in the inclusive price they're quoting to a customer, they can clear the this check box and the Inclusive Price field will be adjusted accordingly. |
Use inclusive prices by default
After inclusive pricing is enabled for your org, your Property Administrator can select the Use Inclusive Prices by Default check box on the Property page. Any records that are created in Setup from that point forward will automatically have the Inclusive check box selected. Existing records will need to be manually updated by an administrator to use inclusive pricing.
If you’re upgrading to R21, your Corporate Administrator must add this check box to the Property page layout.
Merge documents
When you merge or batch merge a BEO, banquet check, or Advanced Booking document, Delphi will automatically calculate the charges using the inclusive prices that have been entered along with the applicable tax group. If you’d like to display both the inclusive and exclusive price for menus, items, function room rental, guestroom rates, other income, and packages, you can add inclusive fields to your merge templates. Those fields are automatically available in the Merge Tool after you install the R21 packages and run Custom Settings.
Reports
All reports use exclusive prices in revenue calculations.
Revenue summary
A new Revenue Summary section gives you quick access to the inclusive and exclusive revenue totals on a booking or event. Totals are provided for each of your corporate revenue classifications and are based on actual values. The Revenue Summary on a booking also includes guestroom totals which display pickup values when a room block has been marked complete; otherwise, blocked values are displayed.
To enable this feature, your Corporate Administrator must add the Revenue Summary section to the Booking and Booking Event page layouts. Your org must also be using the Enhanced Taxes functionality that is included in R21.
Enhanced Productivity report
Several new features have been added to the Productivity report to help you track your property’s guestroom and event production by Sales Manager.
Guestroom and event revenue
CR0121587: You can select which types of revenue to report on: guestroom, event, or both (default).
Property totals
CR0121600: Grand totals are displayed for each Sales Manager at each property during the entire reporting time period.
View only users
CR0121549: Users with View Only access can now change the date range when running the Productivity report.
Booking abbreviations
You can now enter an abbreviation for a booking which will be displayed in place of the Post As field in the GRC report. To take advantage of this feature, your Corporate Administrator must add the Abbreviation field to the Booking page layout. If you don’t enter an abbreviation when you create a booking, the booking’s Post As is displayed in the Abbreviation field (up to the first 24 characters).
Update average checks on events
CR0121282: You’ve been working with a bride and groom to plan their wedding at your property. Originally, the couple requested a plated dinner but have since changed their minds and would like to go with the buffet option. With the new Update Booking Event Average Checks feature, the average checks on the reception will adjust accordingly when you change the event classification from Plated Dinner to Buffet and save. This ensures that you’re always looking at the most accurate forecast figures no matter how often you change the event details.
Reports Help
CR0122068: If you need assistance while you’re working with a report on the Reports tab, simply click the Help link in the top-right corner of the page. This provides you with immediate information about the report’s different criteria fields as well as its returned data.
The Update Booking Event Average Checks check box can be added to the Property page by a Corporate Administrator. Selecting this check box automatically updates the average checks whenever an event classification is changed from the Booking Events grid, Edit Multiple Events page, or Booking Event page.
A few things to keep in mind:
- When Update Booking Event Average Checks is enabled, all average checks will default from Setup. This means if you manually modify an event’s average checks and then change the event classification, the new average checks from Setup will replace what you entered.
- This feature applies only to future events that are not marked done.
Support for TLS 1.1 and higher
We support TLS 1.1 and higher as required by Salesforce .
Fixed issues
Inquiries
CR0122613: You no longer receive an error message when you convert an inquiry to a booking that requires a PMS ID/Group Code to create the room block.
Menus, items & events
CR0122341: The Post check box on an event is now cleared by default when you select an event classification whose Default Posted check box is also cleared.
CR0122724: Events display in order of start date and time on BEOs.
CR0122728: You no longer receive an error message when you create an event at a property that has a large number of combo room components (1500+).
Bookings
CR0121654: Guestroom rates are now displayed correctly for French locale users.
CR0122547, CR0122624: You can now add another package to a booking that includes a cloned package event outside the booking’s original date range.